Product Content & Customer Support Coordinator

Antal International Network; United Kingdom; On-site; Confidential; Full time

Job summary

A leading luxury brand is seeking a Product Content & Customer Support Coordinator to ensure online product presentation meets high standards. Responsibilities include uploading accurate product images and assisting the customer service team. The ideal candidate will have experience with product specifications, exceptional attention to detail, and strong organisational skills. This role offers a competitive salary and generous holiday package, along with a chance to work in a prestigious environment focused on quality and customer experience.

Benefits

Competitive salary

28 days holiday plus bank holidays

Additional benefits for staff wellbeing

Qualifications

• Experience working with product compliance, specifications, or quality standards.
• Desirable: experience updating websites or portals with product details.
• Exceptional attention to detail and organisational skills.

Responsibilities

• Upload and maintain accurate product images and descriptions across all digital sales channels and portals.
• Ensure all product content meets compliance standards and internal specifications.
• Assist the customer service team with enquiries and support tasks as required.

Skills

Attention to detail

Organisational skills

Experience with product specifications

Experience updating websites

Proactive and flexible mindset

Job description

Job Title: Product Content & Customer Support Coordinator

Location: Stockley Park, UK

Salary: £27,000 – £30,000 per annum

Contract: Full‑time, Temporary Permanent

Holidays: 28 days plus bank holidays and additional benefits

About the Role

We are recruiting on behalf of a leading luxury brand for a meticulous and organised Product Content & Customer Support Coordinator. In this role, you will ensure that all products are presented online with accurate images and descriptions across multiple websites and portals, maintaining the high standards of the brand. You will also provide support to the customer service team as needed, helping to deliver the exceptional service that luxury customers expect.

What We’re Looking For

• Experience working with product compliance, specifications, or quality standards.
• Desirable: experience updating websites or portals with product details.
• Exceptional attention to detail and organisational skills.
• Comfortable working in a fast‑paced, high‑standard office environment.
• Flexible and proactive, willing to assist the customer service team as needed.

Key Responsibilities

• Upload and maintain accurate product images and descriptions across all digital sales channels and portals.
• Ensure all product content meets compliance standards and internal specifications.
• Assist the customer service team with enquiries and support tasks as required.
• Collaborate with internal teams to ensure smooth operations and timely updates.

Benefits

• Competitive salary of £27,000 – £30,000 per year.
• 28 days holiday plus bank holidays.
• Additional benefits reflecting the company’s commitment to staff wellbeing.

If you’re looking to join a prestigious brand where accuracy, quality, and customer experience are paramount, we’d love to hear from you.