Product Awareness Lead

HSBC; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A global banking institution in Greater London is seeking a professional to enhance sustainability in technology operations. The role drives initiatives supporting HSBC's net zero by 2050 commitment and combines technical expertise with strong communication skills to influence decision-making. Ideal candidates will have proven experience in sustainability practices and data analysis. This position offers competitive benefits and is part of a diverse, inclusive workplace.

Qualifications

• Proven experience in Sustainability Lifecycle End User Services platforms.
• Experience leading engagement programmes.
• Ability to analyze data and identify improvement areas.

Responsibilities

• Integrate sustainability decision-making across technology domains.
• Drive HSBC’s net zero goal by embedding new working methods.
• Develop methodologies and standards to reduce technology emissions.

Skills

Technology and Sustainability Experience

Engagement Programme Leadership

Data Analysis

Product Management Understanding

Interpersonal and Communication Skills

Problem-Solving and Critical Thinking

Organisational Skills

Tools

PowerPoint

Zoom

Teams

Slido

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose

Reporting into the CTO (Chief Technical Office) Head of Sustainability, this role will embed the topic of sustainability as a product into CTOi Domains, such as end user services. It will ensure that sustainability is a decision‑making factor across all aspects of HSBC's these domains, enabling consistent, high‑quality environmental data to drive more sustainable procurement, refresh, operations, and disposal practices across the global device estate.

In driving a culture of sustainability, the role will be helping CTO support HSBC’s goal to be net zero in its operations by 2050. The scope stretches across Technology embedding new ways of working from how colleagues choose or use their end user devices to influencing architecture and hosting decisions. The role requires someone to look for opportunities to build sustainability into decision making and operations. The plan supports HSBC’s broader Tech Net Zero (TNZ) strategy and responds to increasing scrutiny from stakeholders, regulators, and customers around technology emissions. By enabling more carbon‑ and cost‑aware decisions at every stage of the device lifecycle, the plan contributes to both operational efficiency and corporate climate goals.

Key Responsibilities

• Embed Sustainability: Integrate sustainability as a decision‑making factor across all aspects of HSBC's technology domains, ensuring high‑quality environmental data drives sustainable practices.
• Support Net Zero Goals: Help drive HSBC’s goal to be net zero by 2050 by embedding new ways of working and influencing decisions related to technology use and architecture.
• Data and Methodologies: Develop and maintain methodologies and data standards to understand and reduce technology estate emissions.
• ITAD/eWaste Management: Improve IT asset disposition metrics globally to reduce emissions and waste.
• Collaboration and Communication: Work with various teams, including AV and meeting room teams, to reduce carbon footprint and improve efficiency.
• Supply Chain Partnership: Collaborate with EUS, procurement leaders, and supply chain partners to integrate sustainability into standard processes.
• Stakeholder Engagement: Build and maintain long‑term relationships, work cross‑functionally, and lead initiatives to enhance customer experience and sustainability adoption.

Key Skills

• Technology and Sustainability Experience: Proven experience in the Sustainability Lifecycle End User Services platforms, impacts of IT assets and dependencies and can help develop methods of calculation of accurate data points. Must have proven experience of GHG Protocols (Green House Gas).
• Engagement Programme Leadership: Experience in leading engagement programmes.
• Data Analysis: Ability to analyse data and usage trends to identify areas of improvement.
• Product Management Understanding: Knowledge of product management and its impact customer experience and adoption.
• Interpersonal and Communication Skills: Strong skills in building relationships and articulating technical concepts to non‑technical stakeholders.
• Problem‑Solving and Critical Thinking: Excellent abilities in problem‑solving with a proactive, customer‑focused mindset.
• Organisational Skills: Strong organisational and time management skills, with proficiency in using tools like PowerPoint and engagement platforms like Zoom, Teams, Slido.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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