Product Analyst

Cleo; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fintech company is hiring a Senior Product Analyst to support its Legal, Compliance & Policy team. The role involves partnership with Product and Engineering, analytics of user journeys, and developing compliance tracking tools. Applicants should have over 5 years of experience in product analytics, strong SQL skills, and be comfortable working with BI tools. The position offers flexibility with hybrid work options, competitive compensation, and generous leave policies.

Benefits

Competitive compensation package

Flexibility with remote work

Generous annual leave

Employer-matched pension

Private medical insurance

Enhanced parental leave

Qualifications

• 5+ years in product analytics, data analytics, or similar roles.
• Hands-on experience with BI tools and large datasets.
• Experience with A/B tests including design and analysis.

Responsibilities

• Partnership with teams to support legal and compliance initiatives.
• Build dashboards for compliance tracking and product health.
• Analyze user journeys in relation to regulatory requirements.

Skills

Expert-level SQL

Experience with BI tools

Strong analytical intuition

Ability to translate regulatory questions

Bias for action

Tools

Looker

Tableau

Job description

Overview

We’re hiring Cleo’s first dedicated Senior Product Analyst for Legal, Compliance & Policy. This high‑impact role focuses on surfacing and scaling the insights that support Cleo’s regulatory strategy, compliance operations and policy development. As part of the Legal, Compliance & Policy team, you will partner closely with Product, Engineering and the data chapter to translate complex questions into clear, actionable insights. The role is hybrid and based in our London office in Canary Wharf.

Responsibilities

• Cross‑Functional Partnership & Compliance Insight – work with Product, Engineering and other teams to support legal‑ and compliance‑driven product initiatives, providing analytical insight from early discovery through to implementation.
• Compliance & Policy Intelligence Infrastructure – build dashboards and reporting layers that bring consistency and transparency to how Cleo tracks key compliance and policy indicators; develop alerting and monitoring for product‑health KPIs with runbooks and ownership.
• Product Journey Analysis – analyse user journeys and product interactions to understand their implications for regulatory and policy requirements; lead root‑cause investigations on compliance issues and ship fixes (definitions/tests/controls).
• Regulatory Response & Discovery – triage, scope and deliver time‑sensitive regulator requests with audit‑ready outputs and documented assumptions.
• Regulatory Licensing Insights – use product and user data to support EWA state licensing, compliance reviews and other regulatory processes where accurate, well‑structured insight is required.
• Data Governance & Definitions – own definitions and governance for metrics that underpin Cleo’s regulatory and compliance reporting, ensuring a single source of truth across the business.

Qualifications

• 5+ years in product analytics, data analytics, analytics engineering, risk analytics or similar roles in a digital or regulated environment.
• Expert‑level SQL, able to interrogate complex datasets and build reliable analytical foundations.
• Hands‑on experience with BI tools (Looker, Mode, Tableau) and comfort working with large, interconnected datasets.
• Experience conducting A/B tests end‑to‑end, including experiment design, configuration and decision‑making.
• Strong governance mindset: experience owning definitions, change control, audit trails, data retention/access controls.
• Strong analytical intuition – demonstrated structured problem‑solving in ambiguous, evolving compliance contexts.
• Ability to translate evolving regulatory questions into structured, data‑driven insights.
• Experience influencing product or business decisions through clear, narrative‑driven analysis and confident communication with both technical and non‑technical partners.
• Bias for action, ownership and accuracy – especially under time‑sensitive conditions.

Nice‑to‑Have

• Experience working in fintech, financial services, EWA, payments or other regulated product lines.
• Understanding of payment systems and how payment flows interact with product behaviour.
• Prior exposure to compliance, risk, audit, policy or regulatory projects.
• Familiarity with dbt, Airflow or other data‑workflow tools.

Benefits

• A competitive compensation package (base + equity) with bi‑annual reviews.
• Flexibility and a hybrid approach – work from London or remotely with travel costs covered.
• Generous annual leave: 25 days + public holidays (plus an additional day for every year you spend at Cleo, up to 30 days).
• 6% employer‑matched pension in the UK.
• Private medical insurance (Vitality), dental cover and life assurance.
• Enhanced parental leave and 1 month paid sabbatical after 4 years.
• Office socials, online and in‑person activities; workplace nursery scheme; and many more perks.
• We strongly encourage applications from people of colour, LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.