Product Adoption Specialist – Digital Workplace

easyJet; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading European airline is seeking a Product Adoption Specialist to enhance the adoption of Digital Workplace Products among employees. This role focuses on developing strategies for Microsoft 365 tools, fostering change management, and improving user experience. The successful candidate will collaborate with various stakeholders to ensure seamless digital transitions and empower employees for optimal productivity. This full-time position is based in Greater London with hybrid options available.

Qualifications

• Experience in developing and executing strategies for digital product adoption.
• Strong understanding of Microsoft 365 tools and their business applications.
• Ability to design and deliver effective training programs.

Responsibilities

• Drive adoption and optimisation of Digital Workplace Products.
• Collaborate with stakeholders to define and execute adoption strategies.
• Monitor adoption metrics to assess impact and inform strategies.

Skills

Change management

User experience design

Microsoft 365 tools

Training program design

Stakeholder engagement

Job description

Product Adoption Specialist – Digital Workplace(16439)

Description

Product Adoption Specialist – Digital Workplace

Luton / Hybrid

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing.

TEAM

The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions.

Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce.

JOB PURPOSE

The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX).

Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey.

JOB ACCOUNTABILITIES

The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead.

Adoption Strategy & Planning

• Define and execute adoption strategies aligned with business goals and user needs.
• Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement.
• Align adoption efforts with change management, communications, and platform roadmaps.
• Contribute to the design and execution of adoption strategies at scale

Engagement & Enablement

• Develop targeted messaging and campaigns tailored to user roles and digital maturity.
• Build and maintain user personas to inform onboarding and engagement strategies.

Training & Knowledge Sharing

• Design and deliver training programs, toolkits, and self-serve resources.
• Promote peer learning through community channels and tips & tricks content.

Change Leadership

• Act as a change agent, fostering a culture of digital curiosity and continuous learning.
• Identify impacted user groups and deliver clear, user-focused communications.

Performance & Value Management

• Monitor adoption metrics and user feedback to assess impact and identify improvement.
• Provide actionable insights to leadership to inform product and engagement strategies.
• Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores.

Architecture & Technology Management

• Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations.
• Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens.
• Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (Microsoft & TCS)

Business Area

Information Technology (IT)

Primary Location

United Kingdom-London-London Luton Airport

Organisation

Information Technology (IT)

Schedule

Full-time

Unposting Date

Ongoing