Procurement Manager CSG

Chartered Institute of Procurement and Supply (CIPS); United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join Europe's leading media and entertainment brand as a key player in procurement, managing vendor selection and contract negotiations for customer service functions. This role requires strategic vision and strong vendor management skills, supporting initiatives across multiple European markets while striving for superior customer outcomes.

Benefits

Generous pension and private healthcare

Discounted mobile and broadband services

Sky Q and Sky Glass at exclusive rates

Sky VIP rewards and experiences

Qualifications

• Experience in outsourcing and customer contact centre environments.
• Ability to make complex decisions and think creatively.
• Enthusiastic and resilient with excellent organizational skills.

Responsibilities

• Facilitate vendor performance and technical criteria with CSG.
• Lead contractual negotiations and finalize vendor agreements.
• Build and maintain stakeholder relationships aligned with business plans.

Skills

Vendor management

Negotiation skills

Project management

Relationship building

Commercial acumen

Education

Bachelor's Degree or Equivalent

Procurement qualification (e.g., CIPS)

Job description

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Partner with CSG (Customer Services Group) to execute third-party savings in 2024, establish a pipeline for 2025 supporting the strategic direction of Sky. The role will report into the Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team.

Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG.

The Corporate and Business team is part of the Enterprise Procurement function, reporting into Comcast. We've evolved Procurement to better leverage our spend with Comcast ($19bn) and across Sky markets. This approach enables our team to work on projects related to Comcast, NBCU, and Sky-specific matters.

What You'll Do

1. Become the focal point for vendor selection for the Sky welcome customer service estate in 2025/26.
2. Facilitate vendor performance and technical criteria with CSG and Procurement to validate business cases.
3. Produce RFP documentation based on business requirements and desired outcomes.
4. Formulate commercial options with reference to external best practices—focusing on customer delivery, operational performance, and efficiencies.
5. Lead contractual negotiations and finalize agreements with vendors, subject to CSG approval and business case.
6. Evaluate KPIs, incentive models, and NPS measures as part of contract completion, aligned with best practices and operational feasibility.
7. Define governance and vendor management approaches to ensure successful delivery, collaborating with CSG and Procurement leadership.
8. Build and maintain stakeholder relationships, ensuring alignment with strategic business plans.
9. Work closely with procurement and business colleagues across the Group, including teams in Italy, Germany, and the USA.
10. Lead negotiations with key strategic partners through consulting with relevant business areas.

What You'll Bring

1. Procurement experience in outsourcing and customer contact centre environments.
2. Knowledge of vendor management, bringing innovation and customer outcomes in partnership with stakeholders.
3. Experience working in a global, pan-European context, managing diverse demands within projects.
4. Proactive, motivated professional with excellent relationship-building skills.
5. Strong negotiating skills and commercial acumen.
6. Excellent organizational, presentation, and project management skills.
7. Ability to make complex decisions and think creatively to find sourcing solutions.
8. Capacity to manage multiple projects and expectations effectively.
9. Enthusiasm and resilience to overcome obstacles and motivate others.
10. Strategic vision to balance immediate needs with long-term goals.

Qualifications: Bachelor's Degree or Equivalent, Procurement qualification (e.g., CIPS).

Procurement at Sky

We bring the best from the global market into Sky—technology, marketing, services, and editorial solutions. Our international team collaborates with stakeholders and partners to create effective, customer-focused operating models. We uphold high ethical standards and promote sustainability throughout our supply chains.

Osterley Campus

Located near Syon Lane station, with shuttle buses, bike shelters, and showers. Facilities include restaurants, cafes, a gym, cinema, car wash, and beauty salon.

The Rewards

• Sky Q and Sky Glass at exclusive rates.
• Generous pension and private healthcare.
• Discounted mobile and broadband services.
• Sky VIP rewards and experiences.

Inclusion & How You'll Work

We are recognized for our diversity and inclusion efforts, investing in society, fighting racial injustice, and promoting representation. We support hybrid working, balancing office and home-based work, with details provided during the recruitment process.