Processing Officer

The Access Bank UK; Northwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based financial institution is seeking a Processing Officer to join their team in Northwich. The role involves handling customer inquiries, processing documentation, and ensuring compliance with KYC and AML regulations. Ideal candidates will have degree-level education or relevant experience, strong customer service skills, and the ability to work effectively as part of a team. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Discretionary performance-related annual bonus

10% employer contribution to pension

25 days of holiday plus bank holidays

Company funded Employee Assistance Programme

Family benefits including death-in-service

Share investment options after 5 years

Qualifications

• Educated to degree level or have relevant customer service experience.
• Keen eye for detail and accurate data inputting.
• Ability to meet strict deadlines and multitask.

Responsibilities

• Handle inbound and outbound telephone calls.
• Check new account opening documentation.
• Process Sensible Savings applications and conduct KYC checks.
• Maintain ongoing account operations and assist with customer queries.

Skills

Customer service skills

Attention to detail

Multitasking abilities

Teamwork

Education

Degree level education or relevant experience

Job description

Processing Officer

You will be part of an Investors In People Platinum award winning organisation. Our people are our core asset and are fundamental to our Bank’s continued development. The Bank has been awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. With focus on clearly defined set of core values which underpin the vision. We encourage a sense of individual ownership and talent development whilst fostering team spirit and career progression.

We are looking for dynamic team worker who is adaptable and prepared to take on challenging and varied initiatives within a rapidly developing business. Working under your own initiative and across a variety of different business areas you will have experience of delivering excellence as part of a multi-functional team whilst maintaining exceptional levels of quality, professionalism and at all times.

About the role:

The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the Bank as it enters the next stage of growth.

Duties:

The role requires a good level of customer service skills with an ability to:

· Take inbound and make outbound telephone calls and deal with enquiries appropriately.

· Check new account opening documentation received from Front Office teams.

· Process new and maturing Sensible Savings applications by post and online, performing the required Know your Customer (KYC) and Customer Due Diligence (CDD) checks and issuing the appropriate correspondence to customers.

· Ensure that all of the Bank’s Anti-Money Laundering, KYC and CDD requirements are met and all relevant searches are carried out.

· Create new Customer Identification Files (CIFs) and new customer accounts.

· Perform all aspects of ongoing account maintenance including the setup of customer Internet Banking and other account facilities where appropriate.

· Open, sort and distribute mail received throughout the day.

· Send customer documentations including statements and process the monthly account maintenance charges to customer accounts.

· Process Visa debit card applications, ordering and dispatching Visa cards, conducting card loads and unloads and supporting customers on their queries.

· Issue audit responses where requesting by internal or external parties.

· Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner

Person/Experience required:

· Someone educated to a degree level or have the relevant Customer Service experience.

· Someone with a keen eye for detail and accurate and timely data inputting and administration;

· The ability to work under your own initiative and to strict deadlines;

· Excellent customer service skills;

· Ability to multitask;

· Ability to work effectively as part of a team and;

· Ability to work and communicate effectively with other areas of the bank including Compliance, Risk, Settlements and Relationship Management Team.

Why work with The Access Bank UK Ltd?

At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum
accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:

· Excellence

· Innovation

· Passion for Customers

· Professionalism

· Empowered Employees

· Leadership

Benefits

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
  
• We put 10% of salary into your pension, even if you don’t contribute yourself.
  
• 25 days’ holiday plus bank holidays, which increases to 27 days after 2yrs service, and 29 days after 5 years
  
• Company funded Employee Assistance Programme
  
• Benefits supporting you and your family, such as death-in-service benefit
  
• Share in Access Bank success by investing in our share plans after 5 years of service
  

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd