Process Technician

Thames Water; Rickmansworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company in Rickmansworth seeks a Process Technician for essential operations at Maple Lodge STW. Join a supportive team environment with a focus on safety and compliance, ensuring drinking water standards are met. Responsibilities include operating treatment equipment, monitoring data, and providing technical assistance. The role offers competitive pay and generous benefits, along with opportunities for training and professional growth in a sustainable and impactful career.

Benefits

Competitive salary starting from £28,335

24 days holiday plus bank holidays

Contributory pension scheme

Performance-related pay plan

Generous paternity and maternity leave

Wider benefits scheme

Qualifications

• Disciplined and eager to learn.
• Prepared to receive training in safety procedures.
• Knowledge of health and safety standards.

Responsibilities

• Operate plant and equipment for water treatment.
• Monitor and report data for compliance.
• Conduct health & safety checks and report hazards.
• Record faults and improve business performance.

Skills

Self-motivated

Effective communication

Teamwork

Proactive problem solving

Curiosity to understand faults

Education

Full UK driver's license

Job description

About the role

We have a great opportunity for a Process Technician to join our team at Maple Lodge STW. You do not need a background in the water industry – we welcome candidates from outside of the sector, bringing fresh perspectives and ideas. This role is an essential front‑line position that the business simply cannot operate without. Every day is different: you will work in all weather conditions, carrying out a range of tasks to ensure the essential functions of our water treatment works operate to maintain the supply to our customers and protect the environment. PPM maintenance of equipment supports the operation of the plant.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician

• Operation of plant and equipment used in the treatment of groundwater to ensure it meets strict drinking water standards – including cleaning, basic maintenance, routine checks and fault‑finding.
• Monitoring, collating and reporting of data to ensure statutory and regulatory compliance is met.
• Undertaking health & safety and security checks; highlighting and reporting hazards, near misses and incidents, making the area safe, and escalating any issues to your line manager as soon as possible.
• Accurately reporting faults and recording work and asset information to improve business performance using a field laptop.
• Receiving chemical deliveries, ensuring the correct checks and paperwork are completed.
• Providing technical assistance and guidance to new starters as well as existing colleagues.
• Attending all team meetings, engaging with safety briefings and company communications and raising constructive feedback with the management team, with suggestions for improvements.

Base Location: Maple Lodge STW – WD3 9SQ

Working Pattern: 38 Hours Monday‑Friday 7:30 am – 15:36 pm plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training.

Due to the nature of this role you must hold a full UK drivers licence.

What you should bring to the role

• Be a self‑motivated individual who can immerse themselves into the team around them – you need to be disciplined, eager to learn, and have a can‑do attitude.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills to interact with the team.
• Teamwork – we are one team, and our end goals are the same.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.
• Full UK drivers licence.

What’s in it for you

• Competitive salary starting from £28,335 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with length of service (plus bank holidays).
• Contributory pension – Defined Contribution, maximum of 12% – 2x employee contribution.
• Personal medical assessments – open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme including our benefits hub, packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. We need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Learning, working and growing with Thames Water

Thames Water is a unique, rewarding and diverse place to work where every day you can make a difference, yet no day is the same. As part of our family you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll support you every step of the way. Together we can build a better future for our customers, our region and our planet.

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments – extra time, accessible formats or anything else – just let us know, we’re here to help and support.

When a crisis happens we all rally to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.