Process Mapping Specialist

Neway International Ltd; Usk; On-site; GBP 60,000 - 80,000; Full time

Job summary

A consulting company is seeking an experienced Process Mapping Specialist to lead the analysis and redesign of business processes for Monmouthshire County Council. This role focuses on documenting workflows, improving operational effectiveness, and aligning processes with digital transformation initiatives. Candidates should have proficiency in process mapping tools and a strong understanding of digital delivery standards. This position requires travel to various locations within Monmouthshire and offers a competitive pay rate.

Qualifications

• Proven experience in business process mapping and improvement.
• Strong knowledge of digital delivery standards.
• Proficiency in process mapping tools.

Responsibilities

• Develop accurate process maps using tools such as Visio or Lucidchart.
• Identify inefficiencies and propose redesigns.
• Facilitate workshops with practitioners and regional partners.

Skills

Business process mapping

Analytical skills

Digital delivery standards

Agile methodologies

Stakeholder engagement

Tools

Visio

Lucidchart

Job description

Neway International are seeking a Process Mapping Specialist to join our client based with Monmouthshire County Council.

Location: County Hall, Usk, Monmouthshire, NP15 1GA
Workers Hours per week: 37
Start Date: 08 December 2025
End Date: 24 Weeks (One Off Event/Project)
Pay Rates: PAYE: £17.85 per hour Umbrella/Ltd: £22.78 per hour

About Monmouthshire County Council

Monmouthshire County Council is committed to delivering high‑quality services across Social Care and Health. This role sits within Adult Services, supporting the implementation of a new case recording system. The Council is focused on digital transformation, service improvement, and ensuring processes are efficient, compliant, and fit for the future.

Role: Process Mapping Specialist – Social Care Qualified

We are seeking an experienced Process Mapping Specialist to lead the analysis, mapping, and redesign of business processes across services. This role will be pivotal in documenting workflows, identifying inefficiencies, and aligning processes with digital transformation objectives.

Key Responsibilities

• Develop accurate “as‑is” and “to‑be” process maps using tools such as Visio or Lucidchart.
• Identify inefficiencies and propose redesigns to improve operational effectiveness.
• Align mapped processes with new systems and reporting frameworks.
• Support configuration, validation, and testing during implementation phases.
• Facilitate workshops with practitioners, managers, and regional partners.
• Produce clear documentation for workflows, ensuring compliance with GDPR and governance standards.
• Communicate process changes effectively and support training plans.
• Maintain action plans and contribute to project reporting.

Candidate Requirements

• Proven experience in business process mapping and improvement.
• Strong knowledge of digital delivery standards (e.g., GDS) and Agile methodologies.
• Proficiency in process mapping tools (Visio, Lucidchart, or similar).
• Excellent analytical and problem‑solving skills.
• Skilled in facilitation and stakeholder engagement.
• Understanding of data protection and compliance frameworks.
• Desirable: Experience in social care or public sector transformation projects, familiarity with system configuration/UAT, and knowledge of Lean or Six Sigma.
• Must be able to travel to other Social Care locations within Monmouthshire (e.g., Abergavenny, Monmouth, Chepstow).