Process Improvement LEad

ZipRecruiter; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established organization is seeking a Process Improvement Lead for a 3-month contract located in South West London. This role involves reviewing and enhancing operational processes within the Green Spaces service. The ideal candidate will have a strong background in process improvement, service transformation, and excellent communication skills. This is a fantastic opportunity to make a meaningful impact in public service.

Qualifications

• Experience in process improvement and service transformation.
• Strong analytical and problem-solving skills.
• Ability to influence others positively and communicate effectively.

Responsibilities

• Review and analyze current processes of the Green Spaces service.
• Identify opportunities for efficiency and safety improvements.
• Implement improved ways of working with operational teams.

Skills

Process improvement

Change management

Stakeholder engagement

Analytical skills

Communication

IT systems competence

Education

Degree or equivalent professional experience

Tools

Data analysis tools

Job description

Overview

Our client is currently looking to recruit a Process Improvement Lead on an initial 3 month contract. Location: South West London. £500 per day inside IR35.

Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.

About the Role

This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:

• Public parks and green spaces, including sports pitches and playgrounds
• Countryside estates and open spaces
• Cemetery and burial services

You don’t need previous experience in green space management – we’re looking for someone with a strong background in process improvement, change management, and stakeholder engagement, who can apply these skills to a varied, people-focused service area.

Responsibilities

• Review, map and analyse current processes across the Green Spaces service
• Identify opportunities for greater efficiency, safety, and consistency
• Design and implement improved ways of working in collaboration with operational teams
• Work with ICT and data teams to enhance use of digital tools and monitor progress
• Develop training and support to embed new practices across teams
• Report progress and recommendations to the Head of Culture, Leisure and Environment

What We’re Looking For

• Essential:
  • Degree or equivalent professional experience
  • Background in process improvement, service transformation, or change management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Confident with IT systems and data analysis tools
  • Flexible, adaptable, and able to influence others positively
  • Full UK driving licence and ability to travel within the borough
• Desirable:
  • Project management qualification (e.g. PRINCE2, Agile, or similar)
  • Experience working in local government or public services
  • Strategic and creative thinker with a people-centred approach

This is a fantastic opportunity to join an established organisation on an initial 3 month contract with potential for contract extension.