Process Improvement Coordinator

OA; Leeds; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A forward-thinking operational business is seeking a Process Improvement Coordinator to join their growing Transformation team. This hybrid role involves mapping, refining, and optimizing processes across various operations to drive continuous improvement initiatives. The ideal candidate should have strong operational experience, excellent communication skills, and proficiency in Microsoft Visio. Benefits include wellbeing support, development courses, and good working hours from Monday to Friday. Apply now with your CV to join this dynamic environment.

Benefits

Wellbeing support services

Learning platform

Life assurance

Company sick pay

Employer pension contributions

Qualifications

• Experience in both Warehouse and Office operations is ideal.
• Office experience is essential.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Map current processes and identify pain points.
• Define ‘To Be’ states aligned with best practice.
• Support the implementation of transformation projects.
• Produce documentation and track performance.
• Coach teams on new processes.
• Provide updates across departments.

Skills

Operational and process mapping experience

Analytical, data-driven mindset

Excellent people skills

Organisational skills

Tools

Microsoft Visio

Job description

Process Improvement Coordinator

Location: Hatfield (Hybrid – 3 days in office)
Salary: £30,000 – £35,000
Job Type: Permanent

Process Improvement Coordinator – About the Role:

Join a growing Transformation team in a forward-thinking, operationally-focused business. This role offers the chance to map, refine, and optimise processes across people, technology, and operations, helping drive continuous improvement and transformation initiatives across the company.

Process Improvement Coordinator – Details:

• Hybrid working: 3 days in the office, flexible balance remote
• Monday to Friday, 8:30am – 5:00pm
• Access to wellbeing support services (mental and physical health)
• Learning platform with hundreds of self-development courses
• Life assurance, company sick pay and employer pension contributions

Process Improvement Coordinator – Responsibilities:

• Partner with stakeholders to map current processes, identify pain points, and propose improvements
• Analyse “As Is” processes and define “To Be” states aligned with best practice
• Support the implementation of transformation projects and business process improvements
• Produce documentation, reports, and dashboards to track performance and outcomes
• Coach teams on new processes and foster a culture of continuous improvement
• Collaborate across departments, providing clear updates and tracking progress

Process Improvement Coordinator – What We’re Looking For:

• Strong operational and process mapping experience, ideally with experience of both Warehouse & Office operations
• Office experience essential, with exposure to operational environments
• Proficient with Microsoft Visio (or similar process mapping tools)
• Analytical, data-driven mindset with attention to detail
• Excellent people skills; able to build rapport with teams at all levels
• Strong organisational skills and ability to manage multiple projects simultaneously
• Project Management, Lean (Green Belt), or Agile experience desirable but not essential

If you are interested in this role, please apply below with your most recent CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.