Proactive Disruption Communications Lead – Travel Benefits

British Airways PLC; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major airline company is seeking a Proactive Customer Communications Executive to enhance the customer experience during disruptions. This role involves leading communication strategies and offering compassionate service to customers affected by disruptions. Ideal candidates should have a strong background in customer service, negotiation skills, and thrive in fast-paced environments. Access to excellent travel benefits and opportunities for career progression are included in this position.

Benefits

Excellent travel benefits

Opportunities for career progression

Qualifications

• Strong background in customer service is essential.
• Effective negotiation skills are required.
• Capacity to work in a fast-paced operational environment.

Responsibilities

• Enhance customer experience during disruptions.
• Lead timely communication strategies.
• Provide compassionate service to affected customers.

Skills

Customer service experience

Effective negotiation skills

Ability to thrive in fast-paced environments

Job description

A major airline company is seeking a Proactive Customer Communications Executive to enhance the customer experience during disruptions. This role involves leading communication strategies and offering compassionate service to customers affected by disruptions. Ideal candidates should have a strong background in customer service, negotiation skills, and thrive in fast-paced environments. Access to excellent travel benefits and opportunities for career progression are included in this position.