Pro Customer Service/Sales

Home Depot; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer is looking for a Customer Service/Sales team member in Oxford. This role involves delivering exceptional service to professional customers, focusing on driving sales through product knowledge and maintaining relationships. Responsibilities include order fulfillment, managing deliveries, and helping customers with their projects. Strong sales skills and ability to work collaboratively are essential. Bilingual skills may be preferred based on customer needs. A fulfilling role for those passionate about customer service.

Qualifications

• Experience in customer service with professional clients.
• Ability to meet monthly sales goals and metrics.
• Strong relationship-building skills.

Responsibilities

• Deliver exceptional experience for Pro customers.
• Support every stage of the Pro customer journey.
• Monitor inventory and execute sales initiatives.

Skills

Product knowledge

Sales skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City: OXFORD

State: AL