Private Patient Co-ordinator

Ramsay Health; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading private healthcare provider in West Yorkshire is seeking a Private Patient Co-ordinator to manage patient relations and bookings. The ideal candidate will have strong marketing or sales experience, excellent communication skills, and the ability to engage effectively with patients. This full-time position offers a range of benefits, including flexible leave options and private medical cover.

Benefits

25 Days Leave Bank Holidays

Private Pension with up to 5% match

Flexible shift patterns

Enhanced Parental Leave Policies

Private Medical Cover option for family

Life Assurance

Free Training and Development

Subsidised staff restaurant

Employee Assistance Programme

Cycle2Work Scheme

Qualifications

• Experience in customer service and managing patient relations.
• Confident in engaging with a variety of people, especially in a high-end setting.
• Articulate and maintain the highest standard of personal presentation.

Responsibilities

• Handle all enquiries and book appointments via telephone, email or social media.
• Provide detailed information to patient enquiries while delivering excellent customer service.
• Maintain contact with potential patients to ensure they are satisfied with their enquiries.

Skills

Marketing and or Sales experience

Excellent communication skills

Sound computer skills using MS Office Suite

Ability to manage a portfolio of private patients

Job description

Job Description

Private Patient Co-ordinator

Yorkshire Clinic - Bingley

Salary : Depending on experience Benefits

The Yorkshire Clinic is one of West Yorkshire’s leading private hospitals set in three acres of woodland on the grounds of Cottingley Hall near Bingley. The hospital opened in 1982 and has 57 bedrooms including one twin-bedded room all with en suite facilities.

You will assist the hospital to grow self-pay and private medically insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person on the telephone and in writing. To be measured through patient satisfaction compliments and / or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What you’ll do

Handle all enquiries and book appointments via telephone, email or social media.

Provide detailed information to patient enquiries whilst delivering excellent customer service.

Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted.

Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry.

What you’ll bring with you

Marketing and or Sales experience

Ability to manage a portfolio of private patients from initial call to discharge.

Sound computer skills using the MS Office Suite and web-based reporting.

Confident in engaging with a variety of people particularly in a high-end setting.

Excellent communication skills both face to face over the phone and in writing.

Articulate with the highest standard of personal presentation.

Benefits

• 25 Days Leave Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available in partnership with Halfords
• The Blue Light Card Scheme

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong long-standing relationship with the NHS.

We love people with a positive can do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset our business is growing and we would like you to join us. The Ramsay Way culture recognises that people staff and doctors are Ramsay Health Cares most important asset and this has been key to our ongoing success.

We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.

We are committed to equality of opportunity for all.

We care.

Its more than what we do its who we are. Everything we do is about striving to deliver the best care. And its a belief thats as true today as it was when we welcomed our first patients in 1964.

The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Employment Type

Full-Time

Experience

years

Vacancy

1