Private Motor Claims Handler

Lawes Insurance Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Private Motor Claims Handler to efficiently manage and resolve motor insurance claims. The role involves investigating claims, liaising with clients, and ensuring timely resolutions. The ideal candidate will have experience in motor insurance claims and possess strong communication skills. This position is based in the City of London and offers a supportive work environment.

Qualifications

• Experience in handling motor insurance claims.
• Strong relationship-building with clients and suppliers.

Responsibilities

• Manage motor claims with a focus on efficient resolutions.
• Investigate claims and ensure fair outcomes.
• Communicate effectively with clients and stakeholders.

Skills

Client liaison skills

Information gathering

Empathy

Problem-solving

Attention to detail

IT proficiency

Tools

Claims management systems

Job description

Overview

An excellent opportunity is available with our client in the insurance sector. We’re here to connect them with a Private Motor Claims Handler. In this role you will be responsible for efficiently managing and resolving motor insurance claims and providing clients with the support they need during stressful times. Acting as the main point of contact, you’ll handle investigations, communication, and negotiations to ensure timely and fair claims resolutions.

Day to Day

• Manage motor claims, including accidents, uninsured loss recovery, third-party interventions, personal injury, theft, and property damage
• Gather claim information from policyholders, third parties, emergency services, and witnesses
• Investigate claims with a calm, empathetic approach, reviewing policy details for validity
• Monitor external suppliers to ensure timely and accurate service
• Collaborate with specialists for complex claims and ensure efficient, fair resolutions
• Keep clients and stakeholders regularly updated on claim progress

Skills

• Skilled in liaising with clients, third parties, and suppliers, explaining claims processes clearly
• Able to gather and assess information while managing multiple claims
• Empathetic and professional in addressing customer needs
• Proficient in problem-solving to resolve claims efficiently
• Detail-oriented with strong IT skills, including claims management systems

Experience

• Experience in handling motor insurance claims, including the investigation and resolution of accidents, losses, and damages
• Ability to form positive relationships with clients, third parties, and suppliers

If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at [e-mail]