Priority Client Services Specialist (Hybrid, 12‑Month)

Pontoon; Chester; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading financial services company is seeking an individual to join their EMEA Priority Client Services team in Chester. The role focuses on developing relationships with Institutional and Corporate clients, ensuring exceptional client service and post-trade experience. Key responsibilities include operational support, knowledge of FX trade lifecycle, and collaborating with various internal departments. The ideal candidate is client-focused, self-motivated, and skilled in communication. This position offers a hybrid working model and a contract of 12 months.

Qualifications

• Proven track record of excellent communication and interpersonal skills.
• Ability to quickly assimilate knowledge of various operational platforms.
• Self-motivated and able to work independently.
• Successful in fast-paced environments with excellent time management.
• Demonstrates intellectual curiosity and questions the status quo.

Responsibilities

• Serve as a dedicated point of contact for clients and their Bank of America contacts.
• Provide operational support during confirmation and settlement for priority clients.
• Support key stakeholders including Sales, Trading, and Credit in operational requirements.
• Develop process and control designs to enhance straight through processing rates.
• Ensure timely resolution of client queries regarding trade settlements.

Skills

Client-focused communication

Knowledge of operational platforms

Self-motivation

Time management

Intellectual curiosity

Job description

A leading financial services company is seeking an individual to join their EMEA Priority Client Services team in Chester. The role focuses on developing relationships with Institutional and Corporate clients, ensuring exceptional client service and post-trade experience. Key responsibilities include operational support, knowledge of FX trade lifecycle, and collaborating with various internal departments. The ideal candidate is client-focused, self-motivated, and skilled in communication. This position offers a hybrid working model and a contract of 12 months.