Principal Infrastructure and IT Services Analyst

Babcock International; Bristol; Hybrid; GBP 52,000; Full time

Job summary

A leading engineering company located in Bristol is seeking a Principal Infrastructure and IT Services Analyst to support critical infrastructure systems. The role involves providing expert IT support, managing core applications, and ensuring high availability. Ideal candidates will have experience in complex environments and knowledge of key infrastructure applications. This position offers a full-time contract with hybrid working arrangements, competitive compensation, and a robust benefits package.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

'Be Kind Day' for volunteering

Qualifications

• Experience supporting infrastructure applications and services in complex environments.
• Knowledge of managing common infrastructure applications.
• Citrix desktop/application support experience.

Responsibilities

• Provide expert IT infrastructure support for critical systems.
• Manage, maintain, and upgrade core systems and applications.
• Deliver tasks efficiently to agreed service levels.

Skills

Supporting infrastructure applications

Knowledge of common infrastructure applications

Server hardware build and support

Citrix application support

Education

IT infrastructure or engineering qualifications

Tools

Exchange

Skype

Solarwinds

SCCM

Job description

Job Title: Principal Infrastructure and IT Services Analyst

Location: Stoke Gifford, Bristol + Hybrid Working Arrangements

Compensation: £51,941.00 + Benefits

Role Type: Full time / Permanent

Role ID: SF67633

Power the Backbone of Defence: Shape the Future of IT Infrastructure

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Principal Infrastructure and IT Services Analyst at our Babcock Technology Centre site, near Bristol, South West England.

The Role

As a Principal Infrastructure and IT Services Analyst, you’ll be a key technical expert supporting the operation of critical infrastructure systems on-board submarines and at MoD sites, including data centres. You’ll ensure the high availability and performance of core applications and IT services, making a real difference to national defence and the resilience of the UK’s most vital assets. This is your opportunity to develop your expertise, work with cutting-edge technology, and play a pivotal role in a dynamic, mission-driven team.

Day-to-day, you’ll provide expert IT infrastructure support by managing, maintaining and upgrading core systems and applications, ensuring high availability and efficiency, making sound technical decisions and delivering all services to agreed standards.

• Delivering a full range of IT infrastructure support tasks, including managing and monitoring server hardware and software and installing, supporting, and upgrading infrastructure elements.
• Specialising in maintaining the high availability of core infrastructure applications and services, including web applications, messaging, monitoring, patching and supporting Citrix and VMware desktops.
• Installing and configuring new applications, supporting upgrades and using monitoring tools to troubleshoot and audit core systems.
• Making informed, responsible technical decisions that balance business and customer needs.
• Ensuring all tasks and procedures are completed efficiently and to agreed service levels.

This role is full time, 35 hours per week and provides hybrid working arrangements with3 days in the office/onsite and 2 days working from home.

Essential experience of the Principal Infrastructure and IT Services Analyst

• Experience supporting infrastructure applications and services in complex, demanding environments.
• Knowledge of managing common infrastructure applications and services (e.g. Exchange, Skype, Solarwinds, SCCM).
• Server hardware build, support and upgrading.
• Knowledge of MoD systems and processes is highly desirable.
• Citrix desktop/application support, with some knowledge of Netscalers, Storefront and thin client applications.

Qualifications for the Principal Infrastructure and IT Services Analyst

• Relevant IT infrastructure or engineering qualifications are advantageous but not essential—demonstrable experience and technical expertise are highly valued.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) / Developed Vetting (DV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 07/10/2025

#BABDESTNUC