Principal Content Designer

Wise; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial technology company in London is seeking a Principal Content Designer to lead content strategy in FinCrime. This role involves collaborating with various teams to produce high-quality content and ensure a secure customer experience. The ideal candidate is experienced in content design, empathetic, and capable of navigating complex environments. Join us to help shape the future of international payments.

Qualifications

• Extensive experience shipping world-class products.
• Ability to navigate complexity and ambiguity in projects.
• Focus on delivering high-quality content design.

Responsibilities

• Lead content design strategy and projects in FinCrime.
• Collaborate with design, product, and engineering teams.
• Standardise experiences for customers with other squads.

Skills

Collaboration

Content design

Empathy

Product quality focus

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Wise is on a mission to make people’s and businesses’ lives easier and save them money when sending, spending, or receiving international payments. As part of our team, you will help us create an entirely new network for the world’s money. For everyone, everywhere.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming? How do you challenge the way it’s always been done? How do you collaborate in a human‑centred way to ship work you’re truly proud of? These are some of the challenges a Principal Content Designer will tackle as part of Wise’s global mission to build an open, fair, and human financial system.

Your mission

You’ll lead content design strategy and projects in FinCrime, helping keep Wise safe and secure for our customers while balancing regulatory obligations with world‑class customer experiences.

How you’ll contribute

• You’ll collaborate with design, product and engineering partners to set the vision and strategy, and coach teams to deliver it.
• You’ll be influential in your squad, understanding and prioritising content needs and delivering the most impactful projects across multiple teams.
• You’ll standardise and systematise experiences for customers with design leaders from other squads.
• Using your content skills, you’ll level up content design quality and maturity across the FinCrime squad.
• Part of the Content Guild, you’ll collaborate with the content community across Wise.

This role will give you the opportunity to

• Own the squad’s content end‑to‑end, steer the strategy and direction.
• Elevate product and content quality—define what good looks like and demonstrate it with everything you ship.
• Be part of a positive change in the world, fixing a broken system and putting people and businesses in control of their money.

About you

• Accomplished Principal Content Designer with extensive experience shipping world‑class products.
• Comfortable navigating complexity and ambiguity, and collaborating in this environment.
• Eye for quality and focus on what drives it up.
• Influential, inspiring, and able to work in a culture that values autonomy and empowerment.
• Highly empathetic, to customers and colleagues.
• Trusted partner, building effective relationships with peers across the business.

Heads up, this probably isn’t for you if

Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands‑on experience of content design or working in UX.

Additional Information

We believe teams are strongest when they’re diverse, equitable and inclusive. We are proud of our truly international team and celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.