Primary Care Software Support Officer

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 31,000 - 38,000; Full time

Job summary

A regional healthcare provider in Carlisle is looking for a Primary Care Software Support Officer to offer exceptional support to local GP practices. The role involves deploying software solutions, facilitating digital systems use, and enhancing practice efficiencies. Ideal candidates should be educated to degree level, have excellent communication skills, and expertise in EMIS Web and MS Office. Experience in primary care settings is essential, and you will work closely with various stakeholders to deliver a gold standard service.

Benefits

27-day holiday scheme rising to 33 after 10 years

NHS Discounts

Salary Sacrifice schemes

Qualifications

• Experience in a primary care setting is essential.
• Strong problem-solving and interpersonal skills are required.
• Knowledge of NHS IT systems and business change experience is important.

Responsibilities

• Support local GP practices in deploying key software solutions.
• Facilitate effective use of digital systems within Primary Care.
• Provide gold standard support to system users across Primary Care.

Skills

Excellent analytical skills

Excellent communication skills

High level of attention to detail

Ability to work autonomously

Technical troubleshooting skills

Education

Educated to Degree level or equivalent experience

Tools

EMIS Web

MS Office

PowerBI

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

Primary Care Software Support Officer

Closing date: 28 December 2025

Do you have experience working in General Practice and an in-depth knowledge of practice ways of working?

Do you have experience using EMIS Web and other digital systems and applications used in primary care?

Are you highly enthusiastic, hard-working and able to deliver results?

If so, we invite you to take advantage of this exciting opportunity to join our successful team with a long-standing reputation for delivering a high standard service to our local GP practices.

The role of the Primary Care Software Support Officer is to provide a gold standard support service to GP practices in the effective use of systems and applications, to review processes, improve efficiencies and improve access for patients.

Applications are invited from highly enthusiastic and motivated candidates with excellent interpersonal and effective communication skills with the confidence to manage process change. Excellent computer skills in a range of standard applications (i.e. Microsoft Office) are essential, as is the aptitude to problem solve and learn new systems and software. The successful candidate will have experience working in GP practice, and an in-depth working knowledge of practice ways of working and digital systems and applications used in primary care. The ability to work both independently and part of a team are essential.

Main duties of the job

To support local GP practices and the Integrated Care Board (ICB) in the successful deployment of key software solutions and processes, supporting practice efficiencies and improving access for patients. You will provide a hands‑on practice‑based approach to maximise the benefit from these solutions and enhance the use of software and systems in GP practices.

You will facilitate the effective use of digital systems and applications within Primary Care, communicating with practices, ICB staff and wider digital teams/contacts, to enable technical change, manage process change, and mitigate and manage risk in terms of practice business continuity.

You will provide gold standard support to all clinical and non‑clinical system users across Primary Care, ensuring that the service provided is fit for purpose and continuously drives service improvement within the context of national and local policy.

You will work closely with relevant teams and stakeholders in North Cumbria health networks to provide a joined‑up support service.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27‑day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• Educated to Degree level or equivalent experience
• Evidence of continuing professional development
• PRINCE2 Foundation
• MS Office

Experience

• Practical experience within a primary care setting
• Experience in training and supporting staff
• Experience in troubleshooting IT issues
• Experience in using standard Microsoft Office packages, in particular Excel
• Understanding of NHS IT systems and requirements
• Business change experience

Knowledge

• Working knowledge of GP practice
• High level of computer literacy
• Knowledge of data security and confidentiality issues in the NHS
• Detailed knowledge of EMIS Web
• A thorough working knowledge of Excel, Word, and Outlook
• Knowledge of the wider NHS ways of working
• Service improvement tools and methodologies
• IT interoperability systems
• Clinical coding systems (e.g. SNOMED CT)

Skills

• Excellent analytical skills
• Excellent communication skills, both written and oral
• High degree of interpersonal skills with the ability to influence and negotiate with others in a positive manner
• Confidence to deal with different priorities and differing views in order to instigate and achieve change and improvement
• Ability to establish and maintain effective multi‑professional and multi‑agency working relationships
• High aptitude to learn new systems and software
• Fast learner
• High level attention to detail
• Advanced Microsoft Office skills
• Good presentation skills in order to communicate effectively with a wide range of people at all levels both verbally and in writing
• Ability to work as part of a team
• Ability to work autonomously
• Well motivated & enthusiastic
• Ability to prioritise workload
• Ability to meet tight deadlines
• Organisational and time management skills
• Takes responsibility for own learning, development and behaviour - Actively seeks to develop own knowledge, skills and ability
• Ability to prepare and present reports to detailed specifications as requested
• The ability to find ways of solving or pre‑empting problems
• Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information
• Ability to co‑ordinate projects
• Use of EMIS Search and Reports
• Understands the importance and values of statistical data
• Skills in advanced report solutions (e.g. PowerBI)
• Ability to understand operational and corporate needs

Personal Circumstances

• Approachable and personable
• Ability to regularly travel to locations within North Cumbria as required
• Ability to work at all levels across and within organisations
• Honest and trustworthy
• Willing to adapt to the changing needs of the service
• Team player with a focus on achievement of corporate goals
• Able to work outside of normal working hours on occasional basis
• Ability to work under pressure when necessary
• Promote equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

North Cumbria Integrated Care NHS Foundation Trust

Maglona House, Kingstown Broadway, Kingstown Industrial Estate

£31,049 to £37,796 a year per annum pro rata

Contract

Fixed term

Duration

2 years

Reference number

262‑A‑25‑7592599‑A

Job locations

North Cumbria Integrated Care NHS Foundation Trust

Maglona House, Kingstown Broadway, Kingstown Industrial Estate