Primary Care Facilitator

LA International; Pontypool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Consultancy in Pontypool is seeking a professional to support the implementation of digital technologies in Primary Care. The role involves coaching stakeholders, managing service requests, and ensuring compliance with national standards. Candidates should have a degree-level qualification and experience in Primary Care settings. Commitment to professional development is essential.

Qualifications

• Good knowledge of Primary Care systems and suppliers.
• Commitment to continuing professional development.
• Knowledge of NHS standards relating to Information Governance.

Responsibilities

• Support implementation of digital technologies for Primary Care.
• Coach and mentor stakeholders on technology adoption.
• Build relationships with Stakeholders for digital service needs.

Skills

Customer service experience in Primary Care

Project delivery in Primary Care

Presenting to small groups

Education

Degree level or equivalent qualification

Job description

Responsibilities

• Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders
• Coach and mentor Primary Care Stakeholders in adopting new digital technologies
• Build relationships with Primary Care Stakeholders to effectively manage their digital service needs
• Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary
• Establish and maintain effective two way written and verbal communication with all Stakeholders
• Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted
• Contribute to the development of project plans which identifies resources, critical paths, and risks

Qualifications

Essential criteria

• Degree level or equivalent qualification or able to demonstrate equivalent experience
• Commitment to continuing professional development for self
• Good knowledge and understanding of Primary Care systems and suppliers

Desirable criteria

• Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
• Knowledge and understanding of the role of DHCW
• Working knowledge of Clinical Terms

Skills and Experience

Essential criteria

• Experience of delivering customer services in a Primary Care setting
• Experience in delivering projects in a Primary Care setting

Desirable criteria

• Presenting to small groups

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured The Queen’s Award for Enterprise: International Trade, for the second consecutive period.