Prescription Administrator

The Medical Centre; Lancashire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare facility in Lancashire is seeking a Part Time Prescription Administrator to join their team. Responsibilities include the accurate processing of prescription requests and supporting a multi-disciplinary team. The ideal candidate will possess strong communication skills, IT proficiency, and a flexible approach to work. Previous experience in the NHS is desirable. This position offers a great opportunity to contribute to patient care in a supportive environment.

Qualifications

• Experience working with the general public is essential.
• Previous experience in a healthcare setting is highly desirable.
• Capable of accurate note-taking in clinical systems.

Responsibilities

• Process prescription requests accurately and timely.
• Support the multi-disciplinary team in service delivery.
• Liaise with external services to ensure patient care.

Skills

Excellent communication skills

Interpersonal skills

Good IT skills

Telephone manner

Flexibility

Education

GCSE Maths and English at Grade C or above

NVQ Level 2 in Health and Social Care

Tools

MS Office

Clinical IT systems

Job description

South King Street Medical Centre islooking for an enthusiastic, Part Time Prescription Administrator to join our dynamic andfriendly team.

If you are interested in the role, we would like to hear from you.

You can either apply on NHS Jobs or send your CV to:

[e-mail]

Main duties of the job

To be responsiblefor the accurate and timely processing of prescription requests for theentitled population, liaising effectively with all relevant personnel.

Duties can include, but are not limited to, the processing ofrepeat prescriptions in electronic and hard copy format, including onlinerequests. In addition, the post holder will be required to support themulti-disciplinary team, ensuring the strategic objectives of the organisationare met, and providing administrative support as required, in line with theneeds of the organisation.

Also to supportstaff with the distribution of information, messages and enquiries for theclinical team, liaising with multi-disciplinary team members and externalagencies such as secondary care and community service providers.

This is a fantastic opportunity to work for an organisation that is passionate about the care and well-being of others.

Previous experience working in the NHS is Desirable. Excellent communication skills, interpersonal skills, good IT skills and an excellent telephone manner are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, patients, colleagues and outside agencies.

About us

We are a well-established two GP Partner practice, delivering a wide range of services to our 6700 patients with the support of a Salaried GP, Long term Locum GP, Nurse Practitioner, Nurse Associate, Pharmacist , Practice Nurse, Health Care Assistant and our Admin / Reception teams. South King Street is also part of a strong Primary Care Network (PCN) comprising of 3 practices in the neighbourhood, called Blackpool Central West Primary Care Network.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

Job responsibilities

JOB TITLE: Prescription Administrator

This position is a job share. Cover for annual leave(Mondays, Tuesdays & Wednesdays) would be expected, paid as additional hours.

The following are the core responsibilities ofa Prescription Administrator in delivering health services. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent uponfactors such as workload and staffing levels:

• Supportin the management of repeat prescriptions, ensuring they are processedaccurately and efficiently
• Accuratelydetail information on patients records within the clinical system
• Processrepeat prescription requests received by any means of communication inaccordance with practice protocol
• Produceprescriptions for the GP to sign in an acceptable time frame
• Ensureall prescription requests are processed and are ready for collection within therequired and expected time frame
• Generaterequests for medication on behalf of the patient for non-repeat items
• Activelyencourage patients to reconcile medications to facilitate monthly collection.
• Discusswith patients their requirements, encouraging patients to order only what theyrequire
• Actupon compliance issues, liaising with the appropriate clinician
• Ensuremedication reviews are arranged by maintaining an accurate recall system
• Effectivelyliaise with external services, i.e., district nurses, to ensure medication arearranged for housebound patients
• Initiatecontact with and respond to, requests from patients, team members and externalagencies
• Scanand photocopy documentation as required
• Manageall queries as necessary in an efficient manner
• Undertakea broad spectrum of administrative duties commensurate with the role
• Bean integral part of the general practice team
• Beaware of your duties and responsibilities regarding current legislation andadhere to practice policies and procedures on Safeguarding Adults andSafeguarding Children
• Supportin the delivery of enhanced services and other service requirements
• Undertakeall mandatory training and induction programmes
• Maintaina clean, tidy, effective working area at all times

WiderResponsibilities:

• Participatein local initiatives to enhance service delivery and patient care
• Supportthe Practice Manager in reviewing and updating the Prescribing Policy and SOPs
• Supportand participate in shared learning

Generic Responsibilities

All staff at this organisation have a duty toconform to the following:

Equality,Diversity and Inclusion

Agood attitude and positive action towards Equality Diversity& Inclusion(ED&I) creates an environment where all individuals can achieve their fullpotential. Creating such an environment is important for three reasons itimproves operational effectiveness, it is morally the right thing to do, and itis required by law.

Patientsand their families have the right to be treated fairly and be routinelyinvolved in decisions about their treatment and care. They can expect to etreated with dignity and respect and will not be discriminated against on anygrounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, sex or sexualorientation. Patients have a responsibility to treat other patients and ourstaff with dignity and respect.>

Staffhave the right to be treated fairly in recruitment and career progression.Staff can expect to work in an environment where diversity is valued, andequality of opportunity is promoted. Staff will not be discriminated against onany grounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, sex or sexualorientation. Staff have a responsibility to ensure that they treat our patientsand their colleagues with dignity and respect.

Safety,Health, Environment and Fire (SHEF)

Thisorganisation is committed to supporting and promoting opportunities for staffto maintain their health, wellbeing and safety.

Thepost-holder is to manage and assess risk within the areas of responsibility,ensuring adequate measures are in place to protect staff and patients andmonitor work areas and practices to ensure they are safe and free from hazardsand conform to health, safety and security legislation, policies, proceduresand guidelines.

Allpersonnel have a duty to take reasonable care of health and safety at work forthemselves, their team and others and to cooperate with employers to ensurecompliance with health and safety requirements.

Confidentiality

Theorganisation is committed to maintaining an outstanding confidential service.Patients entrust and permit us to collect and retain sensitive informationrelating to their health and other matters pertaining to their care. They do soin confidence and have a right to expect all staff will respect their privacyand maintain confidentiality at all times. It isessential that, if the legal requirements are to be met and the trust of ourpatients is to be retained, all staff must protect patient information andprovide a confidential service.

Induction

Wewill provide a full induction programme, and management will support youthroughout the process.

Learningand development

Theeffective use of training and development is fundamental in ensuring that allstaff are equipped with the appropriate skills, knowledge, attitude andcompetences to perform their role. All staff will be required to partake in,and complete mandatory training as directed. It is an expectation for thispost-holder to assess their own learning needs and undertake learning asappropriate.

Allstaff are to recognise the significance of collaborative working and understandtheir own role and scope and identify how this may develop over time. Staff areto prioritise their own workload and ensure effective time-managementstrategies are embedded within the culture of the team.

Teamworkis essential in multidisciplinary environments, and the post-holder is to workas an effective and responsible team member, supporting others and exploringthe mechanisms to develop new ways of working and to work effectively withothers to clearly define values, direction and policies impacting upon caredelivery.

Effectivecommunication is essential, and all staff must ensure they communicate in amanner which enables the sharing of information in an appropriate manner.

Allstaff should delegate clearly and appropriately, adopting the principles ofsafe practice and assessment of competence. Plans and outcomes by which tomeasure success should be agreed.

Servicedelivery

Staffwill be given detailed information during the induction process regardingpolicy and procedure.

Thepost-holder must adhere to the information contained within the organisationspolicies and regional directives, ensuring protocols are adhered to at alltimes.

Security

Thesecurity of the organisation is the responsibility of all personnel. Thepost-holder must ensure they always remain vigilant and report any suspiciousactivity immediately to their line manager.

Underno circumstances are staff to share the codes for the door locks with anyoneand are to ensure that restricted areas remain effectively secured. Likewise,password controls are to be maintained and are not to be shared.

Professionalconduct, uniforms and appearance

Allstaff are required to dress appropriately for their role and in accordance withthe organisations Uniforms, Dress and Appearance Policy. All staff members areto ensure that their conduct is commensurate with line management expectationsand practice protocol.

Leave

Allpersonnel are entitled to take leave. Line managers are to ensure all theirstaff are afforded the opportunity to take a minimum of 28 days leave Pro rata eachyear and should be encouraged to take all their leave entitlement.

Publicholidays will be calculated on a pro-rated basis dependent on the number ofhours worked.

Person Specification

Qualifications

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• Experience of working with the general public
• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures
• Other requirements/wider responsibilities:
• NVQ Level 2 in Health and Social Care
• Experience of working in a healthcare setting
• Experience of administrative duties and/or as prescription administrator
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.