Presales Solution Architect

Nasstar; Greater London; Remote; GBP 55,000 - 75,000; Full time

Job summary

A technology service provider is seeking a Customer Solutions Architect to join its Presales team. This role involves scoping and creating technical solutions and documentation while assisting the sales team in engaging clients. The ideal candidate should have strong networking skills, experience in Pre-Sales, and the ability to work independently. The position is primarily remote with some travel to client sites. Benefits include a competitive salary, flexible working, and a supportive work environment.

Benefits

25 days' holiday + Your Birthday Off

Flexible working opportunities

Health cash plan

Qualifications

• Demonstrable knowledge of networking technologies.
• Extensive IT/Telecoms technical experience.
• Experience in Pre-Sales capacity designing complex Enterprise Networking solutions.

Responsibilities

• Define and own the customers technology strategy.
• Create and review compelling solution-based proposals.
• Engage in a consultative manner with customers.

Skills

Strong presentation skills

Ability to manage multiple projects

Confident and credible demeanor

Education

Recognised IT certifications from networking technology vendors

Tools

SD-WAN

Firewall, IDS/IPS, DDOS

Cloud based security services

Job description

Presales Solution Architect

Department: Connectivity

Employment Type: Permanent

Location: Remote, UK

Description

Location: Home-based with travel to customer sites when required

Salary: Competitive base + benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

About the Role

The successful candidate will join Nasstar’s Presales team and be responsible for the scoping and creation of technical presales solutions and documentation and for supporting the sales community in client engagements.

The role requires a confident, experienced, and self-motivated individual who is able to work with minimal supervision and who is comfortable working with a broad range of clients at all organisational levels in both technical and business discussions.

Central to the role will be the creation and review of compelling solution-based proposals, demonstrations, RFI/RFPs, implementation strategies, designs and Statements of Work documents.

The role will involve liaison with other Nasstar teams including Sales, Bid Management, Product & Propositions, Technical Delivery, Project Management and Support & Managed Service teams. The successful candidate will also need to be flexible in relation to working from home and business travel.

The successful candidate will have the experience and confidence to advise clients in relation to Wide Area and Local Area Networking technologies with a particular focus on secure networking concepts such as SD-WAN, SD-Branch and SASE type architectures to include the provision of services such as ZTNA, CASB & FWAAS, SWG.

Responsibilities

The Customer Solutions Architect operates in a Presales capacity, engaging at a senior level to define and own the customers technology strategy. Engagement in a consultative manner is key to the success of this role, working with customers to shape their thinking and to build sales pipeline. The successful candidate will work on high value high complexity requests from existing customers and competitive RFI/ITT type engagements for products and services offered in the secure connectivity area of our product portfolio. They will manage the technical components of the sales process for a given customer and will be required to scope, solution and create customer facing commercial artefacts for engagements.

What we are looking for

Must be able to produce sales supporting documentation.

• Lead the creation of a response on an opportunity or customer basis, including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery, covering all aspects including:
• o Requirements capture/ scope of engagement
• o Solution design
• o Project definition

Ensure that all proposals are technically sound, peer reviewed and approved by appropriate TDA. They will also be commercially correct and signed off by key stakeholders

Must be able to build Strong client and team relationships.

• Experience dealing with customers and business stakeholders, at all levels including senior customer stakeholders.
• Confident, credible and authoritative demeanour - to influence customers and stakeholders.
• Provide Collaboration and Support: Assist and mentor other Pre-Sales Consultants in the execution of the above responsibilities.
• Provide support for cross business unit opportunities.

Must be confident and capable of presenting and running client workshops.

• Strong presentation skills.
• Ability to determine client needs and find technical solutions.
• Talk confidently/credibly about the chosen technologies.
• Influence stakeholders.
• Must be able to manage their own time successfully.
• Ability to engage and deliver on multiple projects concurrently.

Essential Skills

• Recognised IT certifications from networking technology vendors including Fortinet and Cisco.
• Experience leading customer strategy, engaging with sellers, multivendors and dealing pipeline
• Extensive IT/Telecoms technical experience. Recent experience of working in a Pre-Sales capacity designing complex Enterprise Networking solutions across Security, WAN, LAN.

Demonstrable knowledge of the technologies listed below.

• SD-WAN
• SASE
• ZTNA
• Firewall, IDS/IPS, DDOS,
• Cloud based security services
• IP Networking
• Routing protocols, BGP, VRRP, HSRP
• MPLS
• LAN (Wired & Wireless)
• Public Cloud network connectivity (ExpressRoute, Direct Connect)

• Experience of the above solutions from vendors including Fortinet and Cisco
• Experience in working with service transition teams around service on boarding and operation acceptance requirements.
• Demonstratable experience in large network transformation engagements and connecting enterprise networks to Public Cloud vendors like Microsoft and AWS.
• Must be commercially aware and able to build an accurate cost base for a given solution.

Experience or understanding of working with Managed Network Services

What you can expect from us

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Equal Opportunities

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it\'s our way of life at Nasstar.

We welcome applications even if you don\'t think you match 100% of the role selection criteria

A note for agencies

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

Key Responsibilities

The Customer Solutions Architect operates in a Presales capacity, engaging at a senior level to define and own the customers technology strategy. Engagement in a consultative manner is key to the success of this role, working with customers to shape their thinking and to build sales pipeline. The successful candidate will work on high value high complexity requests from existing customers and competitive RFI/ITT type engagements for products and services offered in the secure connectivity area of our product portfolio. They will manage the technical components of the sales process for a given customer and will be required to scope, solution and create customer facing commercial artefacts for engagements.