Preferred Customer Solutions Specialist

Ups; Leighton Buzzard; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading logistics company in the United Kingdom is looking for a dedicated Customer Service Representative to provide personalized support for UPS Preferred accounts. The role involves analyzing and resolving issues, maintaining customer ownership through follow-ups, and utilizing excellent communication skills. Ideal candidates will demonstrate strong problem-solving abilities and customer service experience. This is a permanent position aimed at enhancing customer satisfaction and loyalty.

Qualifications

• Ability to analyze and resolve customer issues effectively.
• Experience in providing one-to-one customer service.
• Strong problem-solving skills and a proactive attitude.

Responsibilities

• Provide a one-to-one customer service experience for UPS Preferred accounts.
• Analyze and resolve problems, including tracing and claim inquiries.
• Maintain ownership of customer situations until resolved.

Skills

Excellent communication skills

Problem analysis and resolution

Customer service experience

Job description

A leading logistics company in the United Kingdom is looking for a dedicated Customer Service Representative to provide personalized support for UPS Preferred accounts. The role involves analyzing and resolving issues, maintaining customer ownership through follow-ups, and utilizing excellent communication skills. Ideal candidates will demonstrate strong problem-solving abilities and customer service experience. This is a permanent position aimed at enhancing customer satisfaction and loyalty.