Pre Brief Operative

DPDgroup; Dundee; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent delivery service company in Dundee seeks a Pre Brief Operative responsible for managing documents, providing customer service, and maintaining equipment. The successful candidate will exhibit strong data entry skills, teamwork, and an ability to handle inquiries effectively. This role offers a range of benefits, including enhanced maternity/paternity packages, free parking, and health services.

Benefits

Holiday trading

Health Kiosks

Free On Site Parking

Discounted shopping

Qualifications

• High accuracy and attention to detail in data entry.
• Passion and self-determination to excel in a fast-paced environment.
• Ability to handle and resolve customer queries efficiently.

Responsibilities

• Take ownership of Google Documents with timely updates.
• Sign in and out Saturns ensuring they are accounted for.
• Provide professional customer service at the Depot.

Skills

Data entry experience

Organisational skills

Customer service skills

Interpersonal skills

Job description

Job Description

As our Pre Brief Operative your key responsibilities will include;

• Taking ownership of Google Documents and keeping them updated with accurate and timely information
• Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
• Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
• Keeping the depot internal system called "Universe"up to date, ensuring all data entries are accurate and consistent
• Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
• Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
• Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
• Participating in daily team briefings and contributing to process improvement discussions
• Ensuring compliance with health and safety regulations within the depot environment
• Maintaining a clean and organised work area, promoting a professional image of the depot

Qualifications

What we're looking for

• Data entry experience with high accuracy and attention to detail
• Passion and self-determination to excel in a fast-paced environment
• Excellent organisational skills with the ability to prioritise tasks effectively
• Ability to work under pressure and meet tight deadlines
• Flexibility and adaptability to changing work demands
• Strong team player with excellent interpersonal skills
• Exceptional customer service skills with a professional and courteous demeanour
• Basic understanding of health and safety regulations in a warehouse environment
• Ability to handle and resolve customer queries efficiently
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Unum Help@Hand - essential health and wellbeing services for you and eligible family members
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses