pre-assessment administrator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK healthcare provider is seeking a pre-assessment administrator for the Ophthalmology Department. This 37.5 hour role involves booking appointments, managing patient queries, and ensuring accurate correspondence. Candidates should possess high organisational skills and the ability to communicate effectively with healthcare professionals and patients. Join a dedicated team committed to providing outstanding healthcare services and professional development opportunities.

Benefits

Continuous professional development

Staff health and wellbeing benefits

Qualifications

• High level of organisational skills.
• Ability to communicate effectively with patients and healthcare professionals.

Responsibilities

• Book appointments for Ophthalmology pre-assessment clinics.
• Ensure correct letters and paperwork are sent to patients.
• Manage patient queries regarding fitness for surgery.
• Update patient status in RTT system.
• Support waitlisting of patients for surgery.

Skills

Organisational skills

Communication with healthcare professionals

Job description

An exciting opportunity has arisen to further improve the Ophthalmology Department at Ashford Hospital.

This 37.5 hour role of pre-assessment administrator is required to provide administrative support within the surgery booking team. Candidates are required to have a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives. The post holder will provide a comprehensive administrative support to the nursing and surgery booking team.

• Responsible for the booking of all appointments for the Ophthalmology pre-assessment led clinics, in line with urgency or chronological order from a daily exported waiting list via RTT.
• To ensure the correct letters and paperwork inserts are sent to patients.
• Manage queries from patients and the pre-assessment nursing team regarding fitness to proceed with surgery and update RTT.
• Cancellation/DNA patient status is to be updated via the RTT system; liaise with Surgery Booking Team when a clinical review is to be raised.Support with the waitlisting of patients onto the patient centre from the electronic TCI form for surgery.
• To use new working systems within the clinical office.
• To promote an efficient service, i.e., fast-save IT systems, nursing notes on Evolve and discharge summary systems.
• General office duties may be required, including filing and photocopying and ordering of stationery supplies, within agreed limits.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North‑West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team.