Practice Manager

The Ecclesbourne Practice; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in London is seeking a highly motivated Practice Manager to lead operational and strategic functions. This role ensures the delivery of safe and effective healthcare services, compliance with CQC standards, and fosters a collaborative team environment. Candidates should have a good standard of education and a leadership qualification, along with significant experience in healthcare management.

Benefits

Support for professional development

Collaborative team environment

Engagement in innovative healthcare initiatives

Chance to make a meaningful impact

Qualifications

• Experience in managing large multidisciplinary teams.
• Experience in managing budgets and financial forecasting.
• Excellent literacy and numeracy skills.

Responsibilities

• Lead strategic and operational functions across the practice.
• Ensure compliance with CQC standards.
• Maximise income and manage budgets effectively.

Skills

Leadership and management

Communication

Networking and relationship building

Policy and procedure development

Team building and motivation

Education

Leadership and/or management qualification

Job description

We are seeking a highly motivated andexperienced Practice Manager to lead the strategic, operational, and businessfunctions of our practice.This role is central to ensuring the delivery ofsafe, effective, and financially sustainable healthcare services across bothsites.

Benefits of Working with Us

Supportive and collaborative team environment.

Opportunities for professional development and continuous learning.

Engagement in innovative healthcare initiatives.

A chance to make a meaningful impact in the community.

Main duties of the job

Looking for Full time ( 5 days per week) and on-site working.

Lead strategic and operational functions across thepractice.

Manage contracts, business development, and projectdelivery.

Ensure compliance with governance, CQC standards, andquality improvement.

Represent the practice externally and oversee digitalcommunications.

Manage premises, procurement, insurance, and internalmeetings.

implement quality standards & ensure readiness for inspections.

Overseepatient services, data protection, and risk management.

Respond tocomplaints, FOI requests, and significant events.

Maximiseincome and manage budgets to support profitability.

Overseecontracts, payroll, and financial reporting.

To ensure compliance with financial regulations.

Lead HRfunctions, recruitment, and staff development.

Supportclinical and administrative teams.

Ensurecompliance with health and safety regulations.

Leadinfection control measures and staff training.

Conductrisk assessments and maintain a safe environment.

Communicateeffectively with staff, patients, and external partners.

Ensurepatients receive high-quality, compassionate and timely care. and involve patients in communication

Overseesystems for registration, appointments, referrals, and follow-ups.

Supportinitiatives that improve access, equity, and health outcomes.

Monitorcompliance with mandatory training requirements.

Promote continuous professsional development and learning culture

About us

Teamwork at this practice is a dynamic, patient-centered GP surgery operating across two sites, serving a population of approximately 10,000 patients. As part of the Forest Integrated Health Primary Care Network (PCN), we collaborate closely with other practices, hospitals, local authorities, and community services to deliver high-quality, integrated care. Our team values innovation, continuous improvement, and active patient engagement.

Job responsibilities

Strategic Leadership & BusinessManagement

Provide strategic andoperational leadership across all practice functions.

Monitor and review contract performance,lead on contract sign-up and compliance.

Identify and present newbusiness opportunities and solutions to GP Partners.

Lead on business development,systems implementation, and project management.

Leading compliance, governance,and quality improvement processes.

Ensuring ongoing compliancewith Care Quality Commission (CQC) standards and maintaining readiness forinspections.

Contributing to servicedevelopment, workforce planning, and sustainability.

Develop, review, and updatebusiness protocols and procedures.

Manage procurement ofequipment, supplies, and services within budget.

Maintain comprehensiveinsurance coverage including for premises and operations.

Represent the practice atexternal meetings, including PCN and ICB forums.

Lead the practices onlinepresence and digital communications.

Plan, schedule, and chairinternal meetings, ensuring effective follow-up on actions.

Oversee premises management,including maintenance, safety, and security.

Conduct annual risk assessmentsand ensure compliance with fire safety legislation.

Flexibility is essential, asthe role will involve working across both practice sites, responding tochanging priorities, and supporting various operational needs.

Maximise income and manageoverheads to improve profitability.

Oversee service contracts(e.g., utilities, maintenance) ensuring value for money.

Quality, Compliance & Governance

Lead on continuous improvementand change initiatives.

Implement national, local, andpractice-specific quality standards.

Oversee patient services andmanage demand and capacity planning.

Ensure clinicians areappropriately registered, revalidated, and insured.

Maintain CQC registration andcompliance as the registered manager.

Ensure achievement of QOF,Local Incentive targets and other performance indicators.

Lead on Equality &Diversity and Health & Safety across the practice.

Acting as a Data ProtectionLead, ensuring robust systems are in place for handling patient and staff datasecurely and in line with legal requirements including IT systems, GDPRcompliance, and data security.

Respond to Freedom ofInformation requests and manage complaints and significant events.

Promote a culture of safety,quality, and risk awareness.

Implementing effective systemsfor the resolution of disciplinary and grievances issues.

Partake and organize audits,liaise with Partners for clinical audits and allocate and monitor as required.

Maximise income and manageoverheads to improve profitability.

Oversee service contracts(e.g., utilities, maintenance) ensuring value for money.

Liaise effectively with financecolleagues and external accountants.

Lead financial forecasting andbudget planning to support strategic decision-making.

Monitor financial performanceand ensure alignment with practice goals.

Regular financial reports forGP Partners, highlighting key metrics and trends.

Manage payroll processes,ensuring accuracy and compliance with employment regulations.

Ensure compliance withfinancial regulations and maintain accurate financial records.

Information Technology (IT) and Digital Systems

Overseethe implementation and maintenance of clinical and administrative IT systems(e.g., EMIS).

Ensuredata security and compliance with information governance standards.

Coordinatewith IT support providers for troubleshooting and upgrades.

Promotedigital transformation initiatives, including online booking, e-consultations,and digital communications.

Trainstaff on new technologies and digital tools.

Monitorsystem performance and ensure business continuity planning.

Human Resources

Lead all HR functions in linewith NHS standards and employment legislation.

Line manage administrativestaff and support non-clinical management of nursing and GP teams.

Ensure recruitment, retention,induction, and training of staff is in place and oversee for compliance.

Implement performancemanagement and staff appraisal / reviews processes.

Monitor and develop staff skillmix and role boundaries.

Ensure all staff haveappropriate DBS checks and employment documentation.

Maintain and update employmentpolicies and procedures.

Monitor staff leave andsickness in line with Practice Policies

Communication & Engagement

Communicate effectively withinternal teams, external agencies, patients, and carers.

Support patient engagement andinvolvement through the Patient Group.

Recognise and respond todiverse communication needs.

Monitor and update practicewebsite and online services including email and sms communications.

Patient Care and Experience

Ensure that patients receivehigh-quality, compassionate, and timely care in line with clinical andadministrative standards.

Oversee systems for patientregistration, appointment scheduling, referral, and follow-ups

Respond to patient feedback andcomplaints, ensuring concerns are addressed promptly.

Support initiatives thatimprove access, equity, and health outcomes.

Support and manage PatientParticipation Group

Health & Safety and Infection Control

Ensure compliance with healthand safety regulations across the practice

Oversee infection preventionand control measures, including staff training and audits

Maintain a safe environment forpatients, staff and visitors

Lead on risk assessments andensure appropriate action plans are in place.

Staff Training and Development

Ensure all staff receiveappropriate and timely training inline with regulatory and practice standards

Monitor compliance withmandatory training requirements

Promote continuous professionaldevelopment and a culture of learning.

Person Specification

Experience

• experience in:
• - communication oral and written and presenting to teams
• -excellent leadership skills
• -ability to network and build relationships
• -ability to develop, implement and embed policy and procedure
• -ability to motivate teams, including team building
• -be confident, assertive and resilient, ability to drive and deliver change effectively.
• -Flexibility to work outside of core office hours
• -To be discreet and always maintain confidientility.

Qualifications

• Good standard of education with ecellent literacy and numeracy skills.
• Leadership and / or management qualification
• Experience
• -of working with the general public.
• -of managing accounting procedure including budget, payroll and cash flow forcasting
• -working in a healthcare setting
• -of managing large multidisciplinary teams
• -performance management
• -developing and implementing projects
• -health & saety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDepending on Experience