Practice Business Manager

St John’s Way Medical Centre; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A medical practice in Islington is seeking a Practice Business Manager to provide leadership and operational oversight. The successful candidate will manage HR functions, ensure financial stability, and drive digital transformation for enhanced patient care. This role demands experience in healthcare management, strong leadership skills, and a commitment to continuous improvement. Competitive salary between £60,000 and £70,000 based on experience.

Qualifications

• Proven leadership experience within healthcare or a complex environment.
• Strong HR and people management skills essential.
• Experience in governance, risk, and compliance required.

Responsibilities

• Provide inspiring leadership to the practice team.
• Oversee HR and people management including recruitment.
• Drive digital transformation to improve outcomes.

Skills

Leadership and management experience

HR and people management skills

Financial and business management expertise

Governance, risk, and compliance experience

Excellent communication and problem-solving abilities

Strong IT and digital literacy

Education

GCSE grade A to C in English and Maths

Degree or Degree Equivalent

Qualified Practice Manager

Qualified in Leadership and Management

Job description

Join Our Team Help Shape the Future of Primary Care in Islington

Are you an experienced, forward-thinking leader who thrives on bringing people together, finding smart solutions, and making a tangible difference to patients and staff?

We are a friendly, innovative GP partnership in the heart of Islington, caring for nearly 14,000 patients and working closely with our Primary Care Network and community health partners. Our current Practice Manager is moving on, and we are now looking for a confident, capable, and compassionate Practice Business Manager to help lead our next phase of growth.

This is a senior leadership role at the core of our organisation one that balances strategic oversight with day-to-day operational excellence. You’ll work closely with the GP Partners and our multidisciplinary team to deliver safe, effective, and patient-centred care, while ensuring the business runs smoothly and efficiently.

Interviews will be held on Wednesday 4th February 2026.

Main duties of the job

• Provide inspiring leadership to our practice team, fostering a positive, inclusive, and high-performing culture.
• Oversee HR and people management including recruitment, staff development, wellbeing, and performance management.
• Take responsibility for financial management: budgets, payroll, income streams (QOF, IIF, LES/DES, PCN), and business planning.
• Ensure full compliance with CQC, GDPR, DSPT, Health & Safety, and safeguarding standards.
• Drive digital transformation, maximising tools such as Anima AI and Ardens Manager to streamline processes and improve outcomes.
• Support strategic development, including estate planning and service expansion to meet future population needs.
• Build strong relationships across our PCN, ICB, and local health networks, representing the practice at key forums.
• Engage with our patient community through the PPG, digital platforms, and meaningful communication.
• Work collaboratively with partners to maintain an efficient, compassionate, and sustainable practice environment.

About us

• A friendly, professional, and supportive team environment.
• A strong reputation for quality patient care and innovation.
• A proactive approach to digital tools, data-driven improvement, and sustainability.
• Strong collaboration with our PCN, neighbourhood teams, and local organisations.
• A commitment to developing our people and helping everyone thrive at work.

About You

We’re looking for someone who is motivated, resilient, and capable of leading with both professionalism and warmth. You’ll have the confidence to manage complexity, the empathy to support your team, and the drive to make continuous improvement part of everyday life.

• Proven leadership and management experience, ideally within healthcare or a similar complex environment.
• Strong HR and people management skills.
• Sound financial and business management expertise.
• Experience in governance, risk, and compliance.
• Excellent communication, organisational, and problem-solving abilities.
• Strong IT and digital literacy, including confidence with data analysis and practice systems.
• Previous experience within primary care or NHS management.
• Estates or project management experience.
• A formal qualification in management, business, or healthcare leadership.

Terms and Conditions

• Hours: Full-time (37.5 hours per week), with flexibility for a 4-day week or alternative arrangements.
• Working: On-site leadership presence required; scope for some remote working.
• Contract: Permanent.

Qualifications

• GCSE grade A to C in English and Maths
• Degree or Degree Equivalent
• Qualified Practice Manager
• Qualified in Leadership and Management

Experience

• Proven leadership and management experience, ideally within healthcare or a similar complex environment.
• Strong HR and people management skills.
• Sound financial and business management expertise.
• Experience in governance, risk, and compliance.
• Excellent communication, organisational, and problem-solving abilities.
• Strong IT and digital literacy, including confidence with data analysis and practice systems.
• Previous experience within primary care or NHS management.
• Estates or project management experience.
• A formal qualification in management, business, or healthcare leadership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£60,000 to £70,000 a year

Depending on Experience