Practice Business Manager

Bishops Stortford Veterinary Hospital; Cambridgeshire and Peterborough; On-site; GBP 35,000 - 45,000; Full time

Job summary

A veterinary practice in Cambridgeshire is seeking a Practice Business Manager to oversee non-clinical operations and support the leadership team. The ideal candidate will have a strong background in business management and a proactive approach to enhance the practice's operations. This role offers a salary of £35,000 to £45,000 plus a relocation package and generous holiday allowances.

Benefits

Salary of £35,000 to £45,000

Relocation package up to £3,000

Five weeks' holiday plus bank holidays

Company pension

Bring your dog to work

CPD encouraged, with management certification fully supported

Qualifications

• Experience in business management is essential.
• Proactivity in driving practice's future is crucial.
• Veterinary experience is beneficial but not mandatory.

Responsibilities

• Support practice operations and provide holiday cover.
• Monitor practice performance through data analysis.
• Oversee payroll processes and financial administration.
• Manage supplier relationships and service contracts.
• Coordinate maintenance and repairs for facilities.
• Participate in significant rebuilding and refurbishment projects.
• Support IT systems and manage practice software.
• Handle client feedback and complaints professionally.

Skills

Business management experience

Proactive approach

Tools

Sage Accounting & Payroll

Job description

About the role

Our practice is thriving, and to continue this momentum, we’ve created a brand-new Practice Business Manager role to support Rosie with the non-clinical, operational running of our busy hospital. This is a fantastic opportunity to be involved at a strategic level, working closely with the senior leadership team on the business side of the practice.

We are looking for someone with business management experience and a proactive approach to help drive the practice's future. Veterinary experience is not essential, but could be useful in understanding the specific needs of the practice.

Until Neil’s planned retirement in 2026, you will work closely with him to gain invaluable hands-on experience and insight into the day-to-day running of the practice, ensuring a smooth and well-supported transition. In addition to this mentorship, we’re happy to support professional development through management certifications or relevant leadership courses.

Key responsibilities will include:

• Proactively supporting Rosie and the Clinical Directors on practice operations, with some role overlap with Rosie to provide holiday cover and ensure continuity.
• Evaluating and monitoring practice performance through data analysis and reporting.
• Overseeing payroll processes and financial administration, including Sage Accounting & Payroll, HMRC submissions, and debtor management.
• Managing supplier relationships, utilities, and service contracts, ensuring cost-effectiveness and reliability.
• Handling facilities management, coordinating maintenance, repairs, and general upkeep.
• Playing a pivotal role in planning and delivering our major rebuilding and refurbishment projects over the next 18 to 24 months.
• Supporting IT systems and ensuring effective use of practice management software.
• Professionally managing client feedback and non-clinical complaints to exceed client expectations.

We value everyone’s work-life balance, and the rota for this role is Monday-Friday (8.30-5). There is no out-of-hours or routine weekend work.

The local area and what we get up to outside of work

Bishops Stortford is a pretty market town, with plenty of cafés, restaurants and great schools, all surrounded by beautiful rolling countryside. Many team members have dogs, so we have our own ‘doggie work team’ who join us in practice and walks during breaks. The practice is also just across the road from the local leisure centre for those who want a swim or workout before or after work, plus a large park for lunchtime walks. We enjoy getting together as a team and are busy organising our summer BBQ.

The area offers many outdoor activities, such as cycling, walking, open-water swimming, and fishing at nearby lakes, not to mention that we’re just over an hour from the Essex coast. There are excellent rail links, with a direct train service to London Liverpool Street that takes approximately 45 minutes, one to Cambridge that takes 30 minutes, and Stansted Airport is just 15 minutes away. So, keen travellers will find it easy to jet off for a weekend getaway.

We offer

• Salary of £35,000to £45,000
• Monday-Friday (8.30-5)
• CPD encouraged, with management certification fully supported and funded
• Relocation package up to £3,000
• Five weeks' holiday, plus bank holidays
• Bring your dog to work
• Company pension

If you would like to learn more about us, please feel free to call us for an informal chat or apply now!