Practice Administrator

NHS; Hereford; On-site; GBP 24,000 - 25,000; Full time

Job summary

A medical facility in Hereford is seeking a practice administrator to join their team. The role requires excellent IT skills, previous administration experience, and a commitment to patient confidentiality. You will provide referrals support, manage patient communication, and assist various health professionals. Flexibility is key as hours may vary. If you have strong communication skills and thrive in a friendly team environment, this could be the perfect opportunity for you.

Benefits

Learning and development support

Qualifications

• Previous secretarial/administration experience required.
• 2 years of secretarial/admin experience or relevant qualification.
• Experience of dealing with the public or patients.

Responsibilities

• Provide general administration and referrals support.
• Copy typing and word processing for GPs and health professionals.
• Manage appointments, bookings, and admissions.

Skills

Excellent IT skills

Good time management

Effective communication skills

Ability to work in a team

Education

General education to GCSE level

Medical terminology qualification/experience

Tools

Microsoft Office

EMIS GP clinical system

Choose and Book system

Job description

* Taurus Healthcare are advertising this position on behalf of Belmont Medical Centre*

We are recruiting for a practice administrator to join our friendly andbusy practice team. Hours will be Mon-Fri. 8/8.30am start. Flexibility will berequired to cover additional hours as necessary.You should have previous secretarial/administrationexperience and excellent IT skills. Knowledge of Primary Care (or healthorganisations) and its IT systems (EMISweb/Docman) would be an advantage butfull training is available. You will need good time management and organisationskills and be able to prioritise your workload, along with an understanding of,and commitment to, patient confidentiality. You should have the ability to useyour own initiative but also be team orientated, with a flexible approach toyour workload.Good written and oral communication skills are essential,along with a good sense of humour. You will be part of a friendly, enthusiasticteam, which offers learning and development support at all times.Previous applicants need not apply and only short listed applicants will benotified. Informal enquiries are welcome.

Pleasecontact Sue Matthews, Practice Manager or Laura Witherall, Deputy PracticeManager, Tel: [phone] or email [e-mail]

*This role is for between 30 and 37.5 hours per week*

* Closing Date for this vacancy is Friday 23rd January 2026*

* Interview dates are to be confirmed*

Main duties of the job

This busy post providesgeneraladministration and referrals support to the practice manager, deputy practicemanager, doctors and health professionals, involving word processing skillswith general administration work. You will be responsible for providing anefficient copy typing and word processing service for GPs and healthprofessionals as required. This includes the typing and processing ofletters, reports, patient referrals, minutes, memorandums, etc. in anaccurate and quality manner. Assisting the practice team with alladministrative duties, including patient registration management. MonitoringQuality and Outcomes Framework achievements and ensuring efficientutilisation of patient call and recall systems to achieve patient complianceand set targets

Toassist with the gathering of statistics and information when required.

About us

Belmont Medical Centre is situatedjust off the main A465 Abergavenny Road, in Eastholme Ave, Belmont. Ourdoctors, nurses and all other staff are dedicated to offering a professionalhealthcare service to approximately 8,900 patients. The team includes doctors,advanced nurse practitioners, nurses, healthcare assistant, physiotherapistsand midwife, all supported by the reception and admin teams. As a member ofthe WBC Primary Care Network, We work closely with Cantilupe Surgery andWargrave House Surgery offering additional patient services includingmedicines management, social prescribing and health and well-being support.

Taurus Healthcare Ltd is advertising this position on behalf of Belmont Medical Centre. This means that Belmont Medical Centre is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Belmont Medical Centre, will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Belmont Medical Centre.

Job responsibilities

To provide general administration and referrals support, within a multi skilled team, to the practice manager, deputy practice manager, doctors and health professionals, involving word processing and general clerical work.

Job responsibilities:

• To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
• To assist in managing referrals to secondary care using the e-referral service.
• To assist the practice manager/deputy practice manager with all clerical and administrative duties.
• To make appointments, bookings and admissions as required, using manual and electronic software.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance reports.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computer clinic system in an accurate and secure manner.
• To receive and dispatch mail and maintain a pending system.
• Scanning of letters and relevant correspondence into patients notes taking account of colour, paper size, and multi-paged documents, using scanning equipment software.
• Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
• Read Coding information into the practice clinical system.
• Monitoring Quality and Outcomes Framework achievements and ensuring efficient utilisation of patient call and recall systems to achieve patient compliance and set targets
• To assist with the gathering of statistics and information when required.
• To provide cover for members of the administration team during periods of sickness and annual leave.
• In liaison with the person responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.

* A full Job Description & Person Specification is attached to this advert *

Person Specification

Qualifications

• General education to GCSE level or equivalent compensatory experience.
• Sound working knowledge of Microsoft Office, including
• Word, Excel and Outlook.
• GCSE or equivalent English and Maths.
• Medical terminology qualification/experience.

Experience

• 2 years secretarial/admin experience or a relevant qualification.
• Experience of dealing with the public or patients.
• Working knowledge of EMIS GP clinical system.
• Working knowledge of Choose and Book system.
• Medical Secretarial experience.
• Previous GP or NHS environment experience.
• Good communication skills and well developed interpersonal skills.
• Excellent telephone manner.
• Well organised and accurate approach to administrative work.
• Ability to cope under pressure and prioritise work on a daily basis.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Experience of working in a small team.

Personality

• A calm and pleasant manner.
• Self-confident and ability to recognise work under gentle leadership.
• Be self-motivated, sensitive to others.
• Reliable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,050 to £24,850 a yearpro rata dependent on experience