PPD - Print Production Field Service Engineer

ZipRecruiter; Etwall CP; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading print solutions provider is seeking a Production Print Field Engineer based in East Midlands. The ideal candidate will have technical expertise in print environments and strong English communication skills. Responsibilities include responding to service calls, providing technical support, and delivering training to customers. The role offers a competitive package including a salary up to £33,000 and a 10% bonus.

Benefits

Competitive salary

10% bonus

26 days holiday

Training

Pension

Car

Qualifications

• Experience in commercial or industrial print environments.
• High standards of organization, safety, and customer service.
• Detail-oriented commitment to excellence.

Responsibilities

• Respond to call-outs and diagnose technical faults.
• Act as a communication channel between customers and the service team.
• Provide technical support to minimize machine downtime.
• Deliver training to maximize device capabilities.
• Perform repairs and maintenance safely.
• Complete reports accurately and on time.
• Use technology tools to improve service delivery.
• Manage parts and consumables communication.

Skills

Technical expertise in print environments

Strong English communication skills

Proactive problem-solving

Flexibility to work outside standard hours

Job description

Job Description

Role: PPD - Production Print Field Engineer / MFD / Photocopier FSE

Location: East Midlands

Package: up to £33,000 + 10% bonus + 26 days holiday + training + pension + car

Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. This role involves working in a dynamic environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

Key Responsibilities:

1. Customer Service: Respond to call-outs professionally and efficiently, diagnose and resolve technical faults, and implement necessary modifications.
2. Communication: Act as a key communication channel between customers, the Service Team, and other business areas to ensure a seamless service experience.
3. Technical Support: Provide high-level service by resolving technical issues promptly, minimizing machine downtime.
4. Training: Deliver technical advice and training to help customers maximize their device capabilities.
5. Safety & Maintenance: Perform repairs and maintenance safely, following manufacturer recommendations and safety legislation.
6. Reporting: Complete all reports and paperwork accurately and on time.
7. Technology Utilization: Use technology tools effectively to access documentation and improve service delivery.
8. Parts Management: Communicate clearly about parts and consumables to minimize operational disruptions.

The Candidate:

• Has technical expertise and a solutions-driven mindset in commercial or industrial print environments.
• Possesses strong English communication skills.
• Demonstrates a proactive, detail-oriented approach and flexibility to work outside standard hours.
• Committed to high standards of organization, safety, and customer service.

Application:

To apply, follow the link on this page or send your CV to [contact details]. For more information, please contact Nikki at [phone number].