Post-Completion Customer Experience Manager

Miller Homes Ltd; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading homebuilder company is seeking a Customer Support Manager in Southern England to oversee the customer journey post-completion. The role involves ensuring quality standards, addressing customer concerns, and managing defect reports. Ideal candidates should have strong communication skills and an understanding of the New Homes Quality Code. This position offers competitive compensation, a bonus opportunity, and benefits like a company car or allowance.

Benefits

Competitive basic salary

26 days annual leave and public holidays

10% bonus opportunity

Company car or £5,000 car allowance

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC Technical Requirements/Guidelines is essential.
• Ability to handle difficult situations calmly and professionally.

Responsibilities

• Manage customer journey post-completion.
• Ensure quality standards of new homes are met.
• Communicate with customers to address concerns.

Skills

Customer interaction ability

Communication skills

Problem-solving

Job description

A leading homebuilder company is seeking a Customer Support Manager in Southern England to oversee the customer journey post-completion. The role involves ensuring quality standards, addressing customer concerns, and managing defect reports. Ideal candidates should have strong communication skills and an understanding of the New Homes Quality Code. This position offers competitive compensation, a bonus opportunity, and benefits like a company car or allowance.