Portfolio Manager

Mears Group; St. Austell; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing organization is searching for a motivated Housing Officer in St. Austell to join their team. Responsibilities include managing temporary accommodations, conducting property inspections, and assisting with tenancy issues. Applicants should have experience in housing management, strong communication skills, and a full UK driving licence. This full-time position offers a competitive salary and a range of benefits, including a company car and annual leave.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Access to EAP Counselling sessions

Company Car

Qualifications

• Experience overseeing temporary accommodation and conducting property inspections.
• Ability to manage sign-ups, check-outs, and tenant issues efficiently.
• Skilled in data collection from property visits and maintaining IT records.

Responsibilities

• Conduct regular property visits and liaise with tenants and local authorities.
• Manage tenancy check-outs to ensure properties meet legal standards.
• Work with the Income Collection team to maximise rental income.

Skills

Experience in housing management and/or temporary accommodation

Strong written and verbal communication skills

Understanding of basic property faults and remedies

Ability to write and present clear reports

Knowledge of the Housing Health & Safety Rating System

Full UK driving licence

Job description

Annual salary: up to £26,313.63

Housing Officer

Location: St Austell – required travel around Cornwall

Salary: £27,957.53 per annum, plus company car

Contract Type: Permanent, Full-Time

40 hours per week, Monday to Friday, 9:00am-5:30pm

About the Role

We are seeking a motivated and organised Housing Officer to join our Housing Management team. You will be responsible for overseeing a range of temporary accommodation, carry out property inspections, identifying and reporting repairs, assisting with tenancy issues, managing signups and check outs, and administration tasks.

Duties:

• Carry out regular property visits and liaise with tenants, landlords, and local authorities, ensuring all contractual obligations are met
• Conduct viewings and sign-up tenants, ensuring they understand tenancy terms and conditions, supporting housing benefit applications, and demonstrating property equipment
• Manage tenancy check-outs, compiling specifications of works required to re-let, and ensuring properties meet contractual and legal standards
• Work with the Income Collection team to maximise rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for non-payment
• Identify and report necessary property repairs, making informed decisions to maintain standards
• Manage tenancy breaches (e.g. noise nuisance, anti-social behaviour), including evidence gathering, reporting, serving statutory notices, and attending court where required
• Attend evictions and provide supporting evidence when necessary
• Identify tenants needing additional support and liaise with support providers and statutory agencies to help them sustain their tenancies
• Collect data from property visits and maintain accurate records on internal IT systems

Role Criteria:

• Experience in the above duties
• Understanding of basic property faults and remedies.
• Ability to write and present clear reports.
• Knowledge of the Housing Health & Safety Rating System.
• Strong written and verbal communication skills.
• Full UK driving licence

Desirable:

• Experience in housing management and/or temporary accommodation.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions
• Company Car

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Olivia Elias ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.