Portfolio Capacity Planning Manager

Dixons Carphone; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology retailer in Greater London seeks a Portfolio Capacity Planning Manager for a fixed-term contract to manage resource capacity across transformation initiatives. The ideal candidate will ensure effective resource allocation and collaborate with various stakeholders. Responsibilities include developing capacity models, reporting on utilisation rates, and supporting recruitment initiatives. Strong analytical skills and experience in PMO or resource planning are essential. Position offers a hybrid working model.

Qualifications

• Proven experience in PMO or resource planning in large-scale transformation.
• Ability to build and maintain capacity models and forecasts.
• Experience in the retail or technology sector preferred.

Responsibilities

• Manage and optimise resource capacity across transformation portfolio.
• Forecast resource requirements based on business priorities and programme demand.
• Track and report on resource utilisation rates.

Skills

Analytical skills

Stakeholder management

Organisational skills

Problem-solving

Collaboration

Tools

Planview

Power BI

Job description

Portfolio Capacity Planning Manager
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Portfolio Capacity Manager is responsible for managing and optimising resource capacity across Currys’ transformation portfolio. This role ensures the effective allocation of both business and delivery resources maximising programme delivery and business value. The Portfolio Capacity Manager works closely with programme and workstream leads, HR, and senior leadership to forecast, plan, and coordinate resource requirements across major transformation initiatives.

Role overview:

Capacity Management & Planning

• Develop and maintain capacity models for business and delivery teams across transformation programmes.
• Forecast resource requirements based on portfolio demand, programme roadmaps, and shifting business priorities.
• Identify capacity constraints and bottlenecks; recommend solutions such as hiring, redeployment, or engaging external resources.
• Continuously monitor portfolio resource demand versus available capacity, providing actionable insights to leadership.
• Collaborate with Programme Managers and workstream leads to gather accurate resource needs and understand interdependencies across projects and programmes.
• Facilitate portfolio-level resource allocation decisions, balancing competing demands and ensuring critical initiatives are appropriately resourced.
• Support 3-Year Plan reviews and transformation prioritisation exercises by providing capacity impact analyses and scenario planning.

Governance & Reporting

• Maintain up-to-date resource utilisation dashboards and capacity heatmaps using Planview and Power BI.
• Provide regular capacity reporting to ExCo, Group Leadership Team (GLT), and Transformation Boards, highlighting risks and opportunities.
• Track and report on resource utilisation rates, identifying areas of over- or under-utilisation and recommending corrective actions.

Stakeholder Management

• Partner with HR and Talent teams to plan resource pipelines and support recruitment or upskilling initiatives as required.
• Work closely with department heads to understand business resource availability and constraints.
• Build effective relationships across IT, Operations, Commercial, and other business functions to support integrated resource planning.

Role Recquirements:

• Proven experience in PMO, resource planning, or workforce management within large-scale transformation programmes.
• Strong analytical skills with the ability to build, maintain, and present capacity models and forecasts.
• Excellent stakeholder management skills, with experience working with senior leadership and delivery teams.
• Proficiency in resource management tools (Planview preferred); experience in reporting and dashboarding tools is advantageous.
• Experience in the retail or technology sector is preferred.
• Advanced analytical and problem-solving abilities, with attention to detail.
• Strong organisational and prioritisation skills; able to manage multiple demands and deadlines.
• Effective communicator, both written and verbal, able to present complex information to a range of audiences.
• Collaborative approach, able to influence and build consensus across diverse stakeholder groups.
• Proactive, solutions-oriented, and resilient under pressure.
• Trustworthy and able to handle confidential information appropriately.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.