Portering and Security Supervisor

NHS; King's Lynn; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading NHS hospital is seeking a Portering and Security Supervisor to manage a team delivering exceptional service. The role involves overseeing patient transfers, maintaining hospital security, and managing incidents. Candidates should hold a Level 4 Management qualification and have experience working with the public and in high-pressure environments. This full-time position offers a competitive salary and a chance to work in a dynamic team committed to quality healthcare.

Qualifications

• Experience of working with the general public.
• Experience dealing with violent, aggressive, or agitated behavior.
• Experience leading a large team.
• Experience working within an NHS environment.
• Experience as part of the QEH Portering or Security team.

Responsibilities

• Oversee effective Portering and Security service to all wards and departments.
• Direct Portering and Security staff on shift.
• Maintain high-profile security patrols of the hospital.
• Control access by contractors and visitors.
• Assist against incidents of violence and aggression.
• Act as Responsible Officer during fire alarms.

Skills

Effective communication skills

Ability to defuse and de-escalate aggression

Good organization skills

Ability to work effectively unsupervised

Education

Level 4 Management Qualification or equivalent

Medical Gas Safety training

IKON - Restraint and Physical Intervention Training

Health and Safety Training

Job description

Portering and Security Supervisor

The closing date is 29 January 2026

To be responsible for a team of Portering and Security staff on shift, delivering a responsive, dynamic and first‑class service to patients, staff and visitors to the Queen Elizabeth Hospital. The post holder will support the Head of Portering and Security by leading a friendly, efficient customer focused team to support the achievements of the local and wider trust objectives. The post holder will have base level knowledge of both internal policies and national standards in order to independently supervise the day‑to‑day management of the Portering and Security service which complies with patient safety and security.

Main duties of the job

1. To be responsible, on a shift basis, for the provision of an effective and efficient Portering and Security service to all Wards and Departments at the Queen Elizabeth Hospital Kings Lynn.
2. To be responsible for organising and directing Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments, are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.
3. To be responsible for maintaining high profile security patrols of the hospital and grounds.
4. To ensure that the hospital is made secure, by the locking of all appropriate doors and windows during the silent hours and to ensure these doors are unlocked as required, in accordance with the established procedure.
5. To control out of hours access by contractors and visitors, ensuring appropriate authorisation is in place and security is maintained.
6. To assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.
7. To act as the Responsible Officer for the hospital in the event of the fire alarm being raised until the Fire Service arrives. Assist in the co‑ordination for the evacuation of patients and the public in the event of a major fire.

About us

There's never been a more exciting time to join Team QEH. We're working on a once in a generation opportunity to build a new state‑of‑the‑art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken. Our new electronic patient record (EPR) will replace paper‑based patient records from 2026 and will lead to better, safer, joined‑up care at The Queen Elizabeth Hospital and beyond. At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,0 00 people across west and north Norfolk, North Cambs and South Lincs. We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships. We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job responsibilities

For full details about this vacancy, please see the attached job description and personal specification.

Person Specification

Qualifications/training and professional development

• Level 4 Management Qualification or equivalent experience
• Medical Gas Safety training
• IKON - Restraint and Physical Intervention Training
• H&S Training

Experience

• Experience of working with the general public
• Experience of dealing with violent, aggressive or agitated behaviour
• Experience leading a large team
• Experience of working within an NHS environment
• Experience working as part of the QEH Portering or Security team

Skills, abilities, and knowledge

• Ability to work effectively unsupervised
• Good communication skills - to be able to interact effectively with the public and colleagues
• Have appropriate skills to diffuse and de‑escalate aggressive behaviour in patients and the public
• Good organisation skills - to be able to prioritise quickly and effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust

£27,485 to £30,162 a yearper annum pro rata

Contract

Permanent

Working pattern

Full‑time

Reference number

426-007-26MP

Job locations

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust