Porter Team Leader Dispatcher

Compass Group; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare services provider in London is seeking a Porter Team Leader Dispatcher for part-time work, overseeing team operations and service quality in Healthcare. The ideal candidate will have experience in team supervision, strong communication skills, and a passion for patient care, along with GCSE qualifications in English and Maths. This position involves strict adherence to health and safety regulations and offers an opportunity for career progression.

Qualifications

• Previous experience supervising large teams and completing rotas.
• Able to work under pressure with a flexible approach.
• Quality driven with a sound knowledge of Health & Safety.

Responsibilities

• Supervise and lead the Portering Services team.
• Plan and produce rosters for effective team deployment.
• Ensure high standards of customer service and health & safety compliance.

Skills

Supervising large teams

Health & Safety knowledge

Good IT skills

Communication skills

Education

GCSE level in English and Maths

Job description

We're currently recruiting a dedicated Porter Team Leader Dispatcher to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 33 hours per week.

As a Porter Team Leader Dispatcher, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 3 out of 7 days

Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your key responsibilities will include:

• Responsible for the day-to-day supervision and team leadership of Portering Services at the Hospital.
• Supervise, co-ordinate, motivate, train and work with your team to provide a quality service
• Plan and produce rosters ensuring effective deployment of the team. Check time and attendance and ensure sickness and absence procedure is fully adhered to.
• Train and develop your team as required by the company and legislation, check that members of your team are aware of these requirements and are working in accordance with them. Ensure all training records are accurate and recorded.
• Ensure a high standard of customer service is a priority, customer complaints are promptly dealt with, and action taken to prevent reoccurrence
• Develop good lines of communications and relationships at all levels within your team, colleagues and customers
• Use machinery as trained, ensuring that the equipment is used safely and in accordance with current regulations and company policies
• Comply with all Health & Safety and ensure hygiene levels are maintained in accordance with current legislation; providing a safe environment for customers and staff
• Manage security processes within your area/duties, in line with the company procedures.

Our ideal Porter Team Leader Dispatcher will:

• Previous experience supervising large teams, completing rotas, performance reviews and return to work interviews.
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
• Quality driven, with a sound knowledge of Health & Safety / infection control
• Possess good IT skills; fully competent in Microsoft Office and educated to GCSE level in English and Maths.
• Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2808/75478004/52759520/WJ #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!