Porter

FPMR Ltd; Greater London; On-site; GBP 30,000; Full time

Job summary

A property management company based in West London is seeking a professional Porter to provide excellent customer service to residents. Responsibilities include maintaining a secure environment, conducting building checks, and ensuring communal areas are presentable. The ideal candidate will have experience in residential or luxury hotel settings, strong communication skills, and a reliable nature. This full-time role offers a salary of £30,000 per annum, with a shift pattern of Monday to Friday and every 3rd Saturday.

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable and great timekeeping.
• Strong written and verbal communication skills in English.

Responsibilities

• Deliver excellent customer service to all residents.
• Maintain a secure and safe environment for all residents.
• Ensure the communal areas are always kept clean, tidy, and presentable.

Skills

Customer service skills

Strong communication skills

Ability to multi-task

Problem-solving skills

Job description

We are looking for a professional and service driven Porter to join our team based in West London.

Salary: £30,000 per annum

Shift Pattern: Monday to Friday, 11am-7pm & Every 3rd Saturday, 9am-1pm

Key Duties

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Ability to multi‑task, effectively prioritise and execute tasks in a high‑pressure environment and timely manner.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow‑up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

Requirements

• Experience in Residential or 5* Hotels.
• Reliable and great timekeeping.
• Immaculate presentation and dress.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Be able to demonstrate initiative