Port Security CCTV Team Leader

Mitie; Stanford-le-Hope; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading security services provider in Stanford-le-Hope is looking for security personnel to ensure the safety of customer properties and compliance with guidelines. Responsibilities include managing incidents, training, and maintaining thorough records. Candidates should possess relevant licences, prior security experience, and a proactive attitude towards safety. This role offers diverse benefits including flexible working arrangements, development pathways, and health support.

Benefits

Flexible benefits scheme

Access to virtual GP

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Life cover

Career development opportunities

Qualifications

• Ability to maintain professional conduct in difficult situations and challenging customers.
• Commitment to Mitie and the Client with punctuality and diligence.
• Understanding and compliance with legal and safety obligations.

Responsibilities

• Protect customer property, people, and assets through security services.
• Complete tasks as defined by Assignment Instructions and ensure compliance.
• Report any health and safety hazards and stay alert to threats.

Skills

CCTV / Supervisor Security Experience

SIA CCTV License

SC Clearance

Full driving licence

Job description

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

• Preparing all relevant paperwork/sheets for the shift

  Responding promptly to emails/messages from respective departments (Security Superintendent, Facilities, Mitie Management…).

  Keep a record of any keys that have been issued out/handed in. Keep key records and gate codes updated.

  Cyclamen alarms – Coordinate officers/cameras alongside Control Ops.

  Hourly radio checks during shift – Control Ops to assist.

  Incident/Intel management.

  Report any suspicious activity spotted on camera.

  Control room access records – Control Ops to assist.

  DOB recording.

  Scan in DOB entries (Night Shift) – Control Ops to assist.

  CCTV footage downloads/snapshots.

  Search confiscation/seizure evidence – Control Ops can input when necessary.

  GDPR Forms and Data Request Forms

  Updating the banned staff/contractor list

  Managing uploaded witness statements.

  Ongoing training in the control room.

  Answering the phone/intercom.

  Issuing temporary passes out of hours

  In the case of an incident on site, the following procedure is to be used in the control room to ensure everything is running correctly.

  Making relevant phone calls to all concerned parties (, Shift Manager, Security Superintendent, Mitie Management…) Dispatching/allocating mobile units to the relevant locations required Updating the officers on the ground via radio Record all relevant information (times, dates, names, locations, vehicles, companies) Use CCTV to update on any information

  Once the incident has finished, the Team Leader must make sure the report is completed with all the relevant information gathered. Any snapshots that can be uploaded, witness statements, notes from the Ops, information gathered from officers on the scene.

  When the report has been completed, it should be sent to Security Superintendent, Security Manager, Deputy Security Manager and the ODM.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous CCTV / Supervisor Security Experience
• SIA CCTV License
• SC Clearance desirable
• Full driving licence

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .