PMO Support - 12 month contract - West London/Hybrid (3 days onsite)

Octopus Computer Associates; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading payments industry company is seeking a PMO to provide administrative support to the sales team. Responsibilities include assisting with lead generation, maintaining CRM records, and coordinating with various departments. Preferred qualifications include experience in sales support within fintech and strong communication skills. The role is hybrid, requiring 3 office days a week in London and offers a compensation of £180-200 per day on an INSIDE IR35 contract.

Qualifications

• Proven experience in sales support, sales operations, or customer service, preferably within the fintech industry.
• Strong written and verbal communication skills.
• Proficient in MS Office Suite and CRM software.
• Exceptional organizational skills and attention to detail.
• Proactive problem-solver and adaptable to changing priorities.

Responsibilities

• Provide administrative support to the sales team.
• Assist with lead generation activities and maintain customer records in CRM.
• Coordinate with internal departments to resolve issues.
• Track leads and analyze sales performance data.
• Create reports to identify sales gaps.

Skills

Sales support experience

Excellent communication skills

Proficiency in MS Office Suite

Experience with CRM software

Organizational skills

Problem-solving skills

SQL knowledge

Team player

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Snowflake

Job description

Overview

My client in the payments industry is looking for a PMO responsible for providing administrative and support to assist sales teams and partners. The sales team sells payments services into merchants.

Responsibilities

• Sales Team Assistance: Provide administrative support to the sales/business development team, including scheduling meetings, preparing sales reports, presentations, and proposals, and maintaining and enhancing the CRM (SalesForce).
• Lead Generation and Management: Assist with lead generation activities such as online research and some outbound calling to prospective customers, maintain and update customer records and sales pipelines in the CRM (SalesForce) system.
• Collaboration: Coordinate with various internal departments, including marketing, product, and customer service, to align strategies and resolve complex issues for merchants and partners.
• Data Management and Analysis: Utilize CRM software (e.g., Salesforce) to track leads, update customer records, and analyze sales performance data to provide insights for strategic decision‑making. Create and generate reports to identify sales/acceptance gaps.
• Role is hybrid with an expectation of being in the office 3 days per week in London.

Qualifications

• Proven experience in a sales support, sales operations, or customer service role, preferably within the fintech, financial services, or payments industry. Experience with B2B sales is also advantageous.
• Excellent written and verbal communication and interpersonal skills, with the ability to build rapport with a diverse range of people.
• Strong computer skills, including proficiency in MS Office Suite (Word, Excel, PowerPoint), experience using CRM software (e.g., Salesforce) and cloud data platforms such as Snowflake, Amazon Redshift, etc.
• Exceptional organizational skills, attention to detail, and the ability to multitask and prioritise a demanding workload effectively.
• Proactive approach to problem‑solving and critical thinking skills to address customer issues and find solutions.
• Self‑motivated, results‑driven, a team player, and adaptable to changing priorities.
• Good experience around SQL and PowerPoint.
• Salesforce and Snowflake are nice to have.
• Preferred experience in payments environment.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Compensation

London and remote – £180‑200 per day INSIDE IR35 Contract