Plant Hire Desk Controller

Go Construct; Peterborough; On-site; GBP 25,000 - 40,000; Full time

Job summary

A plant hire company is seeking a Plant Hire Desk Controller in Peterborough. The role involves managing customer queries and orders, promoting services, and maintaining client relationships. Candidates should possess good customer service skills and a solid understanding of mathematics. Relevant apprenticeships and GCSEs are beneficial. The salary ranges from £25,000 for newly trained individuals up to £40,000 for experienced controllers.

Responsibilities

• Responding to customer enquiries about plant, machinery and tool hire.
• Pro-actively promoting the company at all times.
• Developing professional relationships with internal and external clients.
• Maintaining and exceeding company targets.
• Setting up customer hire contracts.
• Negotiating costs and preparing invoices.
• General administration.
• Working in a warehouse or office.

Skills

Excellent customer service skills

Good maths knowledge

Ability to work well in a team

Highly organised and motivated

General administration skills

Education

GCSEs (or equivalent) in maths and English at grade 4 or above

Level 2 Hire Controller (Plant, tools and equipment) apprenticeship

Level 5 Hire Controller (Plant, tools and equipment) apprenticeship

Job description

What does a plant hire desk controller do?

The main responsibility of a plant hire desk controller is to deal with customer queries and orders in a professional manner.

Day-to-day duties

• Responding to customer enquiries about plant, machinery and tool hire
• Pro-actively promoting the company at all times
• Developing professional relationships with internal and external clients
• Maintaining and exceeding company targets
• Setting up customer hire contracts
• Negotiating costs and preparing invoices
• General administration
• Working in a warehouse or office

How to become a plant hire desk controller

While there are no formal qualifications needed to become a plant hire desk controller, there are several routes you could take to help you pursue this career. You could complete a college course, an apprenticeship or apply directly to an employer for work.

You should explore these routes to becoming a plant hire desk controller, to find out which is the right one for you. Although some of these options have certain qualification requirements, many employers are more interested in people who are enthusiastic, willing to learn and can follow instructions.

You may need a Construction Skills Certification Scheme (CSCS) card to work on a construction site.

College/Training Provider

While there are no formal qualifications needed to become a plant hire desk controller, having GCSEs (or equivalent) in maths and English at grade 4 or above would be beneficial for anyone considering this as a career.

• Equivalent entry requirements explained
• Find a course near you
• Funding advice

Apprenticeship

An apprenticeship with a plant hire company is a good way into the construction industry.

You could complete an intermediate apprenticeship as a plant hire controller.

You may need some GCSEs, or equivalent, including English and maths, for an intermediate apprenticeship.

Apprenticeships are open to anyone over the age of 16. As an apprentice, you will be fully employed by your company and expected to work a minimum of 30 hours a week. Your time will be split between on-the-job experience and a college or training provider.

• Guide to apprenticeships

Work

If you have previous experience or qualifications in construction, warehousing or sales you may be able to apply directly to an employer for a job as a plant hire desk controller.

Work Experience

Work experience is essential to gaining employment within the construction industry. You could gain this at school, or by working weekends and holidays with a company or relative who works as a plant hire desk controller. Potential employers will always be pleased to see work experience listed on your CV.

• Find out more about work experience

Skills

• Excellent customer service skills
• Good maths knowledge
• Ability to work well in a team
• Highly organised and motivated
• General administration skills

Qualifications

• Level 2 Hire Controller (Plant, tools and equipment) apprenticeship
• Specialist Applied Skills Programme (SAP) – an 18-month long new entrant training programme. The programmes lead to a vocational qualification (NVQ) and are considered by trade associations and employers as 'sector apprenticeships'. SAP – CITB
• Level 5 Hire Controller (Plant, tools and equipment) apprenticeship
• Specialist Applied Skills Programme (SAP) – an 18-month long new entrant training programme. The programmes lead to a vocational qualification (SVQ) and are considered by trade associations and employers as 'sector apprenticeships'. SAP – CITB

Salary

The expected salary for a plant hire desk controller varies as you become more experienced.

• Newly trained plant hire desk controllers can start at £25,000
• Trained with experience plant hire desk controllers can earn up to £40,000*

Salaries depend on location, employer, level of responsibility, any overtime you may do, and whether you have completed an industry recognised training route.

• Salaries have been collected from multiple industry sources