Planning & Scheduling Coordinator

Cameron Clarke Associates; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading service provider in Manchester is seeking a Planning & Scheduling Coordinator to join their vibrant team. The role involves arranging installations for customer fleets, monitoring engineer activities, and ensuring customer communications are handled efficiently. Ideal candidates should be organized, have good communication skills, and be IT literate. Full training is provided, making this an exciting opportunity for those looking to start a career in scheduling. Competitive salary of up to £25,000 plus bonuses and benefits offered.

Benefits

Above-market salary

Monthly performance bonus

20 days holiday + 8 bank holidays

Company pension

Private medical insurance

Casual dress code

On-site parking

Qualifications

• Enthusiastic and highly organized individuals are preferred.
• Previous experience in scheduling or planning is beneficial but not essential.
• Ability to communicate clearly and confidently.

Responsibilities

• Schedule and dispatch engineers to customer sites efficiently.
• Monitor engineer activity proactively.
• Handle customer and internal communications via email within agreed SLAs.

Skills

Organizational skills

Customer service

IT literacy

Communication skills

Attention to detail

Tools

CRM software

Job description

Overview

Planning & Scheduling Coordinator | Old Trafford | Full Time, Office Based | Up to £25,000 per year

Our client, a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford, is looking for an Installation Planner / Scheduler to join their team. You’ll arrange installations for customer fleets by liaising directly with customers and engineers. Full training is provided, so no prior experience is necessary, though scheduling or planning experience is a bonus.

What’s in it for you?

Our client is looking to expand their team and is offering an exciting opportunity to join a close-knit, vibrant office environment. You’ll receive :

• Above-market salary of up to £25,000 per year (dependent on experience)
• Monthly bonus of up to £250 based on performance
• 20 days holiday + 8 bank holidays, with an additional day for each year of service (up to 25 days)
• Company pension
• Private medical insurance
• Casual dress code and on-site parking

Are you the right person for the job?

The ideal candidate is enthusiastic, highly organised, and committed to delivering excellent customer service. Previous experience in scheduling or planning is beneficial but not essential, as full training is provided. You will excel if you :

• Communicate clearly and confidently
• Have a professional and polite tele manner
• Are self-motivated and a team player
• Have excellent attention to detail
• Are IT literate and willing to learn new systems

What will your role look like?

As a Planning & Scheduling Coordinator, you will :

• Schedule and dispatch engineers to customer sites efficiently and profitably
• Monitor engineer activity proactively
• Handle customer, engineer, and internal communications via email, and support tickets within agreed SLAs
• Process orders to ensure the timely completion of all work
• Close job tickets once work is completed satisfactorily
• Record all customer interactions in the company’s CRM

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR