Planning Manager

Amazon.com, Inc; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global e-commerce leader is seeking an analytical individual for a Flex planning position in London. You will be responsible for enhancing planning processes across businesses, ensuring efficient operations and strategic goal achievement. Candidates should possess advanced Excel skills and experience with supply chain processes. This role offers a chance to work collaboratively with various teams and drive improvements across the organization.

Qualifications

• Advanced knowledge of Microsoft Excel, including pivot tables and macros.
• Experience working in cross-functional teams.
• Experience in program or project management.
• Ability to communicate results to senior leadership.
• Familiarity with supply chain operations.

Responsibilities

• Perform deep dives on metrics and provide actionable insights.
• Own forecasting for annual and quarterly planning.
• Create EU-wide processes to meet operational goals.
• Drive process improvements and standardization.
• Represent Flex in business/partner reviews.
• Drive automation and process improvement initiatives.
• Engage with senior-level audiences from various teams.

Skills

Strong knowledge of Microsoft Excel

Experience with cross-functional teams

Program or project management

Process improvements with automation

Supply chain experience

Knowledge of SQL and database systems

Job description

At Amazon, we’re working to be the most Customer‑centric company on earth. One customer experience we’re constantly looking to elevate is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring their orders are delivered where and when they need them – quickly, accurately, and cost‑effectively. To meet this goal, Amazon is continually striving to innovate and provide best‑in‑class service levels through pioneering new products and services in the last‑mile delivery space. We are building a world‑class last‑mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors—called delivery partners—to make deliveries to our customers.

About the Role

The Amazon Flex EU team is looking for an analytical, results‑oriented person to drive Flex planning across businesses. In this role, you will be responsible for understanding the breadth of activities covered by the Flex planning function for the UK, executing these activities with excellence, and continuously improving for scale. You will own multiple processes within the EU planning function.

Key Responsibilities

• Perform daily/weekly/monthly/quarterly deep dives on metrics and provide paths to green where applicable.
• Own key metric forecasting for annual and quarterly planning cycles.
• Create EU‑wide processes that help deliver on cost, fill, performance, and DPx goals in partnership with business teams and central operations.
• Drive process improvements and standardization in partner teams to deliver on these goals.
• Represent Flex as a channel in business/partner reviews, voice concerns, and drive leadership decisions to mitigate issues.
• Drive automation, process improvement, and cost initiatives.
• Interact with senior‑level audiences (including directors) from both internal and external teams.

Required Experience & Skills

• Strong knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, and more.
• Experience working cross‑functionally with tech and non‑tech teams.
• Experience in program or project management.
• Experience creating process improvements with automation and analysis, or communicating results to senior leadership.
• Experience in supply chain, such as contracting, demand management and/or planning and procurement, and supply chain operations.
• Knowledge of database systems and SQL, and experience using managed ML/AI solutions.

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