Planner/Scheduler - Housing

Bellspire Group Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional operational planning firm is seeking a Scheduler to manage daily operations for the Swindon Borough Council Operations team. The role involves monitoring job appointments, coordinating with operational teams, and ensuring compliance with performance metrics. Strong organizational skills and effective communication are essential. This position offers an opportunity to play a vital role in ensuring service efficiency and customer satisfaction.

Responsibilities

• Monitor appointment adherence and report failures to supervisors.
• Ensure effective allocation of jobs using IT systems.
• Respond to calls for scheduling and customer service support.
• Plan work for inspections, repairs, and deliveries, prioritizing emergencies.
• Schedule work orders within agreed SLAs and target times.
• Communicate changes in appointments to customers.

Job description

Overview

To manage the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.

Responsibilities

• To monitor our systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
• To work within a multi skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
• You will be the first point of contact for our Operational teams by answering phone calls via our dedicated scheduling line to supporting with calls from customer services should cover be required.
• To plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs were necessary, this can be up to 30 operatives.
• To ensure all works orders received are scheduled upon our agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
• Ensure that customers are contacted and aware of any changes in agreed appointments