Planner / Scheduler

Pertemps Leeds; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a detail-focused Scheduler to join the busy Scheduling team. In this role, you will coordinate maintenance, small works, and emergency callouts, ensuring tasks are accurately scheduled and dispatched to engineers. Strong customer service skills and the ability to manage queries efficiently are essential. The ideal candidate will have excellent organizational skills and a proactive approach. This opportunity is located in York, UK and involves working in a fast-paced environment.

Responsibilities

• Prioritise and schedule works in line with system requirements.
• Coordinate jobs based on engineer location, availability and qualifications.
• Respond promptly to emergency callouts and meet SLA requirements.
• Manage queries arising from scheduled works and escalate where necessary.
• Provide engineers with clear instructions to minimise repeat visits.
• Ensure customers receive all relevant information relating to their works.
• Handle incoming customer calls and direct enquiries appropriately.
• Complete and update Excel spreadsheets.
• Assist with reception duties, including greeting visitors.
• Update the company system and ensure timely invoicing of completed works.

Skills

Strong customer service skills

Quick learner with a positive approach

Ability to work in a fast-paced setting

Competent IT skills including Microsoft Office

Excellent organisational and planning ability

High level of accuracy and attention to detail

Clear and confident communication skills

Job description

PERTEMPS - SCHEDULER OPPORTUNITY

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client's busy Scheduling team.

In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required

• Strong customer service skills with experience in a busy office environment
• Quick learner with a positive, proactive approach
• Able to work effectively in a fast-paced setting, both independently and within a team
• Competent IT skills, including Microsoft Office
• Excellent organisational and planning ability
• High level of accuracy and attention to detail
• Clear and confident communication skills, both written and verbal

Main Responsibilities

• Prioritising and scheduling works in line with system requirements
• Coordinating jobs based on engineer location, availability and qualifications
• Responding promptly to emergency callouts and meeting SLA requirements
• Managing queries arising from scheduled works and escalating where necessary
• Providing engineers with clear instructions to minimise repeat visits
• Ensuring customers receive all relevant information relating to their works
• Handling incoming customer calls and directing enquiries appropriately
• Completing and updating Excel spreadsheets
• Assisting with reception duties, including greeting visitors and answering calls
• Updating the company system and ensuring timely invoicing of completed works

If this takes your intrest, please call the branch on (phone number removed) :)