Planner

Anglian Water Services; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water service provider is seeking a Full-Time Planner to join their dynamic team in Greater London. This role involves ensuring excellent customer service and compliance with planning processes for new connections. Ideal candidates will have strong communication skills and an A-Level education. The position offers various benefits such as an annual bonus scheme, private healthcare, and a competitive pension. Join a supportive environment that values initiative and collaborative work.

Benefits

Annual bonus scheme

Private healthcare

Competitive pension scheme

25 days’ leave plus Bank Holidays

Flexible benefits

Life cover at 8x your salary

Personal accident cover up to 5x your salary

Qualifications

• Experience in customer service, operational processes, or scheduling (preferable but not essential).
• Proven customer service skills with excellent interpersonal and communication abilities.
• Strong prioritisation and decision-making skills.

Responsibilities

• Ensure all customer communications are positive and customer-focused.
• Provide a seamless service for customers needing new connections.
• Collaborate with stakeholders to deliver right-first-time outcomes.

Skills

Excellent communication skills

Strong customer service focus

Fantastic organisational skills

Ability to communicate effectively with stakeholders

Education

A-Level standard or equivalent

Job description

Location: Enterprise House, Lancaster House

Contract: Permanent

Salary: Dependent on skills and experience

At Anglian Water, our values guide everything we do. Together, we will: build trust, do the right thing, and always be exploring.

Who are we? Integrated Maintenance Repair and Development Services (IMRDS) deliver repairs to our water network, supporting our ambitious leakage targets. We also lay new or diversion water mains, as well as connections to new or existing developments. Developer Services helps customers and developers connect to our water network from single homes to large-scale sites. Our planning team ensures every connection is safe, compliant, and delivered on time. You’ll be joining a supportive and collaborative team that takes pride in providing an excellent customer experience.

What will you be doing as a Planner? We have a fantastic opportunity for a Full‑Time Planner to join our busy and energetic team. This role plays a key part in helping us support growth across our region, deliver safe and compliant connections, and keep our customers at the heart of everything we do. If you haven’t been a Planner before, don’t worry — we’ll provide all the training you need to succeed, delight our customers, and grow your career should you wish to. We’re more interested in your attitude, motivation, and willingness to learn than in previous planning experience. In this varied role, you’ll provide a comprehensive and seamless service to customers who require a connection to Anglian Water’s existing infrastructure.

You will:

• Ensure all customer communications are positive, constructive, and customer-focused, with decisions made commercially.
• Provide a seamless service for customers needing new connections.
• Collaborate with internal and external stakeholders to prioritise tasks and allocate resources effectively to deliver right‑first‑time outcomes.
• Reduce downtime through proactive planning and communication.
• Ensure compliance with planning processes, quality standards, and regulatory requirements, enabling safe, compliant, and efficient planning for all connections.
• Develop and optimise connection schedules aligned with regulatory requirements.

This role would suit someone who enjoys problem‑solving, communicating with customers, working collaboratively, and staying organised in a fast‑paced environment.

How will we look after you? It’s not just a job – we want you to feel supported, rewarded, and recognised for what you do. While we can’t give you free water (apart from at work!), we do offer a wide range of benefits tailored to your lifestyle:

• Annual bonus scheme
• Private healthcare
• Competitive pension scheme — Anglian Water double‑matches your contributions up to 6%
• 25 days’ leave, rising with service, plus Bank Holidays, with the option to swap Christmas and Easter for alternative religious holidays
• Flexible benefits to support your wellbeing and lifestyle
• Life cover at 8x your salary
• Personal accident cover up to 5x your salary

What attributes are required?

• Excellent communication skills
• Strong customer service focus
• Fantastic organisational skills
• Ability to communicate effectively at all levels with all stakeholders

A little bit about your skills, experience and behaviours…

• Ideally educated to A‑Level standard or equivalent
• Experience in one of the following areas: customer service, operational processes, or scheduling (preferable but not essential)
• Proven customer service skills, with excellent interpersonal, analytical, and communication abilities in a fast‑paced environment
• Strong prioritisation and decision‑making skills
• Able to show initiative working independently or as part of a team
• Highly flexible, organised, and confident in managing tasks
• Competent IT skills and good keyboard abilities

This role sits within our IMRDS Alliance and is hosted by Kier/Clancy and Anglian Water. As part of the ‘Best for Task’ principle that allows roles to be filled across the IMRDS Alliance with the most appropriate skills, you are welcome to apply for this role regardless of your home organisation.

If you are successful in your application for this role you will remain employed by your home organisation on your substantive terms and conditions but will fill a vacancy hosted by a different partner organisation.

If you’re looking for a new challenge or an opportunity to develop your skills within a supportive, dynamic and collaborative team, we’d love to hear from you.

Closing Date: 2nd February 2025 #loveeverydrop