Planned Works Coordinator

The Guinness Partnership; Oldham; Hybrid; GBP 28,000; Full time

Job summary

A housing association is looking for four Planned Works Co-ordinators to manage the delivery of complex repairs in Oldham. The role offers a hybrid working arrangement and requires excellent customer service, organizational, and time management skills. Key qualifications include experience in customer-focused environments and familiarity with databases and CRM systems. Benefits include a salary of £27,315 per year, generous holiday allowance, and a comprehensive employee support programme.

Benefits

27 Days Holiday + Bank Holidays

Healthcare Cashback Plan

Pension Contributions up to 9%

Employee Assistance Programme

Qualifications

• Experience in a customer-focused environment.
• Ability to work methodically and record data accurately.
• Knowledge of managing HHSRS cases.

Responsibilities

• Support the delivery of complex repairs.
• Manage resources effectively.
• Work within agreed performance targets.

Skills

Customer service skills

Organisational skills

Time management

Experience with databases

Experience with Microsoft Office

Education

NVQ II or equivalent GCSEs

Tools

CRM System

Job description

We are seeking four Planned Works Co-ordinators to join our team in Oldham on a full-time permanent basis, to help support with the delivery of complex repairs by delivering effective resource management.

We recognise that flexibility is essential for this role, so we are able to offer a hybrid working arrangement consisting of three office-based days and two days of remote work.

About the role

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have great customer service skills, but you will also be highly organised with excellent time management skills.

Key essential requirements of the role

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Knowledge of managing HHSRS, (Housing Health and Safety Rating Systems), cases.

Benefits

• Competitive salary of £27,315 per year.
• Hours of work are Monday to Friday 8:00am - 5:00pm on Monday - Thursday & 8:00am - 4:00pm on Friday.
• 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service.
• Healthcare Cashback Plan.
• Pension Contributions – up to 9% matching contributions.
• 3 x Life Assurance.
• Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness, and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure, and days out.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.