Pickup Service Advisor: Right-First-Time Customer Care

DPD UK; Stoke-on-Trent; On-site; GBP 25,000; Full time

Job summary

A leading parcel delivery company is seeking a Customer Service Advisor in Stoke-on-Trent. The role involves ensuring customer expectations are met through effective communication and problem resolution. Candidates should have strong administrative and customer service experience, able to handle inquiries and complaints professionally. The position offers a permanent contract with a structured work schedule from Monday to Friday, along with a range of employee benefits. Sterling communication skills and initiative are essential to thrive in this energetic environment.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Health kiosks

Discounted shopping

Milestone days off

Free eye tests

Qualifications

• Demonstrable administrative and customer service experience ideally in a busy environment.
• Ability to simplify complex situations for clear communication.
• Willingness to exceed expectations and delight customers.

Responsibilities

• Carry out thorough investigations to resolve customer issues.
• Accountable for security measures to prevent fraud.
• Handle inbound and outbound calls to Pickup Shops and DPD Depots.
• Assist with queries and escalations from the Pickup shop network.
• Provide high service levels and responsiveness.

Skills

Customer service experience

Clear communication skills

Problem resolution skills

MS Office proficiency

Relationship building

Ability to remain calm under pressure

Job description

A leading parcel delivery company is seeking a Customer Service Advisor in Stoke-on-Trent. The role involves ensuring customer expectations are met through effective communication and problem resolution. Candidates should have strong administrative and customer service experience, able to handle inquiries and complaints professionally. The position offers a permanent contract with a structured work schedule from Monday to Friday, along with a range of employee benefits. Sterling communication skills and initiative are essential to thrive in this energetic environment.