Pharmacy Ward Services Operational Manager

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in Coventry is seeking a Pharmacy Ward Services Operational Manager to oversee technical pharmacy activities on inpatient wards. The role involves managing teams, ensuring compliance with healthcare standards, and leading service improvement initiatives. Ideal candidates will have strong leadership skills and experience in operational pharmacy services. Join a reputable Trust dedicated to high-quality patient care, innovative practices, and supporting staff development in a dynamic environment.

Responsibilities

• Provide operational leadership for ward-based pharmacy services across UHCW NHS Trust, ensuring delivery of safe and effective medicines management.
• Line manage the Medicines Management Technician team and the Omnicell Team.
• Monitor service performance and compliance with key governance standards.
• Lead audits and produce regular reports on stock use and performance.
• Support the management of incidents and complaints.
• Participate in weekend, late and bank holiday rotas.

Job description

Go back University Hospitals Coventry and Warwickshire NHS Trust

Pharmacy Ward Services Operational Manager

The closing date is 05 January 2026

This is an exciting opportunity for an experienced Pharmacy Technician to take on a varied and fast-paced operational role. The candidate will require skills in problem-solving and decision-making, along with excellent time and personnel management skills in order to ensure our ward-based clinical services technicians provide a quality service for our patients.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

The postholder will be responsible for overseeing all technical pharmacy activities on inpatient wards, leading teams involved in medicines management, stock control, and the use of automated Omnicell dispensing systems.

Key responsibilities include:

• Managing and supporting the Medicines Management and Omnicell teams to deliver efficient, safe, and high-performing ward pharmacy services.
• Ensuring full compliance with national and Trust standards (including MHRA, GPhC, CQC, RPS, and GDP requirements).
• Leading on the development, implementation and monitoring of service KPIs and audits.
• Working with the Education & Training team to maintain competency frameworks and support staff development.
• Driving service redesign projects using lean improvement methodologies.
• Managing stock returns processes, coordinating ward-based audits, and producing operational reports.
• Participating in operational management forums and deputising for senior colleagues where required.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Provide operational leadership for ward-based pharmacy services across UHCW NHS Trust, ensuring delivery of safe and effective medicines management.
• Line manage the Medicines Management Technician team and the Omnicell Team, supporting recruitment, training, supervision and retention.
• Ensure robust scheduling and deployment of technical staff to meet daily operational and clinical demands across inpatient areas.
• Monitor service performance and compliance with key governance standards (MHRA, GPhC, CQC, GDP), identifying areas for improvement and implementing corrective actions.
• Lead audits and produce regular reports on stock use, waste, Omnicell performance, and technician-led activities.
• Collaborate with the Dispensary & Stores Operational Manager and other senior colleagues to reduce variation and improve service efficiency.
• Support the management of incidents, complaints and change control processes in accordance with Trust policies.
• Contribute to the design and delivery of education, competency assessments, and workforce development activities.
• Maintain Accredited Accuracy Checking Technician (AACT) status and support checking and clinical tasks as required.
• Participate in weekend, late and bank holiday rotas and deputise for senior managers as needed

For further details of the role please see the attached job description.

Person Specification

Qualifications

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Experience

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Knowledge

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Skills

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Commitment to Trust Values and Behaviours

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire