Pharmacy Assistant Technical Officer - Reception

NHS; West Bromwich; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare provider is seeking enthusiastic Pharmacy Assistants to join their dispensary team at the new Midland Metropolitan Hospital and Sandwell General Hospital. This role focuses on customer interactions, requires excellent communication skills, and offers full training with career progression opportunities. Candidates should demonstrate basic Maths and English skills, alongside a willingness to undertake NVQ2 in Pharmacy Services. Weekend shifts will be part of a 7-day working week, ensuring availability to meet patient needs.

Qualifications

• Demonstrate basic levels of Maths and English.
• Willingness to undertake NVQ2 in Pharmacy Services.
• Relevant experience working in a hospital or community pharmacy is desirable.

Responsibilities

• Patient/customer facing role at the reception desk.
• Work alongside multidisciplinary teams and provide high-quality care.
• Participate in weekend and bank holiday shifts.

Skills

Excellent communication written and verbal

Experience in using computer application

Education

NVQ2 in Pharmacy services

GCSEs at level C/4 or equivalent including maths, english and science

Tools

Automated pharmacy system (Rowa, Pyxis or similar)

Job description

Job Summary

Hello, I'm Prit the Chief Pharmacy Tech in Operations.

I am looking for enthusiastic and ambitious Pharmacy Assistants to work on the Reception desk within our dispensaries and to join our friendly team at our brand new Midland Metropolitan Hospital, Sheldon Block Pharmacy and also existing Sandwell General Hospital Pharmacy.

Do you have experience facing customers or patients and are interested in working in Pharmacy within a brand new hospital?

Or do you just fancy a change in career and have the passion to deliver a high level of customer/patient experience?

If yes, then look no further and apply today for this amazing opportunity!

This role will mainly be patient/customer facing and will involve working on Reception within our dispensaries. You will be involved with members of the public, hospital staff and the wider multidisciplinary team.

Full training will be provided to ensure you are competent within the role.

SWBH have created a fantastic career pathway for Pharmacy Assistants to progress onto bigger and better things within hospital pharmacy.

There will be a requirement to work at all of the SWBH sites and participate on working weekends and bank holidays on a rotational basis which will also form part of a 7 day working week.

Main Duties of the Job

You will need to have a positive outlook, be resilient, and demonstrate excellent communication skills. The successful candidate will need to be welcoming and approachable as they will be the 'face of pharmacy' meeting patients and staff members on the reception hatches. You must also have an excellent telephone manner and work well in a busy, fast pace pharmacy environment.

It is vital that all members of our pharmacy team demonstrate that they are capable of, and committed to, delivering high quality accurate and timely care.

Vacancies / Shifts which are currently available

Vacancies / shifts which are currently available:

• 30 hours/week on Monday, Tuesday, Thursday and Friday (9am - 5.30pm)
• 22.5 hours/week on Monday, Tuesday and Wednesday (9am - 5.30pm)
• 37.5 hours/week on Monday to Friday (9am - 5.30pm)

All above shifts include weekend working as part of a 7 day working week.

Note: this role is based on the Pharmacy Reception and does not involve dispensing

About Us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Website: https://www.swbh.nhs.uk/ (Opens in a new tab)

Job Details

Details - Date posted: 19 December 2025

Pay scheme - Agenda for change

Band - Band 2

Salary - £24,465 a year per annum

Contract - Permanent

Working pattern - Full-time, Part-time, Job share

Reference number - 381-CO-7553408

Job locations - SWB NHS Trust, Sandwell & West Birmingham, B71 4HJ

Person Specification

Essential qualifications:

• Be able to demonstrate basic levels of Maths and English
• Willingness to undertake NVQ2 in Pharmacy Services

Desirable qualifications:

• NVQ2 in Pharmacy services
• GCSEs at level C/4 or equivalent including maths, english and science

Experience (Desirable):

• Relevant experience gained working in a hospital pharmacy
• Relevant experience gained working in a community pharmacy
• Evidence of previous Customer Service
• Evidence of working to SOPs / Policies

Skills (Essential):

• Experience in using computer application
• Excellent communication written and verbal

Skills (Desirable):

• Experience using automated pharmacy system; Rowa, Pyxis or similar
• Experience using a pharmacy stock control and dispensing system

Knowledge (Essential):

• Understands role of SOPs
• Understands stock management principles

Knowledge (Desirable):

• Understands principles of safe & secure medicines management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal.

Employer Details

Employer name: Sandwell and West Birmingham NHS Trust

Address: SWB NHS Trust, Sandwell & West Birmingham, B71 4HJ