PFI Head of Soft FM and Operations

NHS; Aylesbury; On-site; GBP 76,000 - 89,000; Full time

Job summary

A prominent healthcare organization seeks a leader for the strategic oversight and operational performance of Soft Facilities Management services. Responsibilities include managing PFI contracts and ensuring service delivery meets regulatory requirements. Applicants should possess a master’s-level qualification and expert knowledge of soft FM services. A range of NHS benefits and career development opportunities are offered.

Benefits

Generous annual leave entitlement

Pension scheme

NHS discount schemes

Health and wellbeing services

Qualifications

• Excellent numeracy and analytical skills to interpret benchmark data.
• Further specialist professional knowledge through documented CPD training.
• Expert knowledge of soft FM services under a PFI model.

Responsibilities

• Lead the delivery of soft FM services under PFI contracts.
• Develop and execute policies to ensure regulatory compliance.
• Oversee in-house facilities teams and ensure service compliance.

Skills

Numeracy and analytical skills

Expert knowledge of soft FM services

Ability to collaborate effectively

Education

Master’s-level qualification

Job description

Overview

Job summary: The postholder will lead the delivery of and be responsible for the strategic oversight, operational performance, and contract management of all Soft Facilities Management services including those delivered under the PFI contracts across the Stoke Mandeville, Amersham and Wycombe sites, together with the in-house service provision at our multiple Community locations. These include, but are not limited to, patient dining, domestic services, portering, catering, helpdesk, waste management, pest control and linen & laundry.

Responsibilities

• Lead and manage the delivery of soft FM services under PFI contracts; work closely with PFI providers and Trust stakeholders to manage and develop high-quality, safe and efficient soft FM services across the Trust.
• Deputise for the Director of PFI Service Delivery when required.
• Develop and execute policies and strategies to ensure alignment of all soft FM services with regulatory requirements; monitor and regularly review these policies; follow the contractual processes of the PFI agreements where applicable.
• Ensure services are delivered in line with contractual KPIs, quality standards, and statutory compliance using the performance monitoring regime within the contracts, while supporting patient safety and experience and aligning with Trust objectives and values.
• Oversee the in-house facilities teams across the Trust community estate, including catering services, ensuring compliance with food hygiene standards and maintaining auditable records for services delivered.

About us

Why colleagues think we are "a great place to work!"

What Buckinghamshire Healthcare NHS Trust offers you:

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression. NHS benefits include generous annual leave entitlement and pension scheme, access to NHS discount schemes, and a range of health and wellbeing services to promote a healthy, happy workforce.

What we stand for

Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are committed to increasing diversity at all levels within the trust and welcome applications from Black, Asian and Minority Ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates. We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community.

Please contact [e-mail] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Details

• Date posted: 24 September 2025
• Pay scheme: Agenda for Change
• Band: 8c
• Salary: £76,965 to £88,682 a year per annum
• Contract: Permanent
• Working pattern: Full-time, Part-time, Flexible working
• Reference number: 434-C7480240
• Job locations: Stoke Mandeville Hospital, Aylesbury, HP21 8AL

Job responsibilities

For a comprehensive list of responsibilities and duties, please refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment; all applicants must have endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact [e-mail] quoting the vacancy reference number.

Person Specification

Qualifications & Training

• Excellent numeracy and analytical skills, with the ability to derive implications from numerical reports (e.g., interpreting benchmark data, interrogating and sense-checking performance data and audit scoring).
• Further specialist professional knowledge acquired through documented CPD training which provides, or is equivalent to, a master’s-level qualification.

Knowledge & Experience

• Expert knowledge of the delivery of soft FM services under a PFI model.
• Detailed understanding of the National Standards of Healthcare Cleanliness 2025.
• Ability to collaborate effectively and maintain successful partnerships.

Desirable

• BICS Accreditation
• Management, leadership and change management theories
• CPD commitment to developing knowledge of business
• Experience of managing compliance schemes
• Experience of NHS Estates Return Information Collection (ERIC)
• Experience of developing and implementing policies
• Prior experience of managing compliance schemes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Employer details

Buckinghamshire Healthcare NHS Trust

Stoke Mandeville Hospital, Aylesbury, HP21 8AL