Pet Claims Handlers

Admiral Group Plc; Cardiff; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A prominent insurance firm is seeking a Pet Claims Handler to support their new claims business in Cardiff. The role involves assessing pet insurance claims and engaging with customers through various channels. This position offers the opportunity for career growth within an inclusive culture that champions diversity and employee wellbeing. The successful candidate will work in a hybrid model, spending two days a week in the Cardiff office.

Benefits

33 days holiday per year

Opportunity to buy/sell additional leave

Eligible for up to £3,600 of free shares each year

Qualifications

• Excellent customer service skills essential for claims assessment and engagement.
• Ability to operate in a fast-paced environment is crucial.
• Strong attention to detail and accuracy while processing claims.

Responsibilities

• Assess Pet Insurance claims up to £10,000 in value.
• Ensure relevant processes are followed for effective claims delivery.
• Engage effectively with stakeholders to resolve claims-related queries.

Skills

Strong communication skills

Attention to detail

Ability to multi-task

Job description

We're looking for a new Pet Claims Handlers to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within Claims and the wider UK insurance sector and would be responsible for dealing with a portfolio of our Admiral claims and newly acquired MoreThan business. The successful candidate will be responsible for providing customer-facing claims assessment services within new Claims processing teams based in Peterborough and will support the department in ensuring we follow industry best practice & internal group policy in our dealings with our customers and vet practices, as well as maximising the benefits that these suppliers bring to the business. The successful colleague would managing a mixed portfolio of Pet Claims and engaging with customers and suppliers via a range of communication channels.

• The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of "New" and "Continuation" claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
• Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
• Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
• To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
• Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
• Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.

Start date for this position will be the 19th January.

If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call. The next stage will be attending a final stage interview in our Peterborough office. Interviews will be taking place throughout December.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We are proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Benefits

• Strong desire to build a successful Career with an ambitious and fast-growing organisation.
• Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
• Ability to multi-task and operate in a fast-paced environment.

Behavioural Competencies

• Strong communication skills and attention to detail
• High attention to details, accuracy, and quality
• Ability to prioritize/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.

We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.