Pet Care Customer Advocate (Student) — Remote & Flexible

PetInsuranceStartUp; Greater London; Hybrid; GBP 15,000 - 20,000; Part time

Job summary

A growing European InsurTech firm in London is seeking a Student Support to assist in customer care. The role involves communicating with customers via chat, email, and phone, creating documentation, and gathering feedback to improve customer journeys. Applicants should be empathetic, communicative students enrolled for at least two more semesters. The company offers flexible hours, remote work options, and a chance to make a positive impact in the pet health sector.

Benefits

Flexible hours

Remote work options

Dynamic company culture

Qualifications

• Enrolled as a student for at least 2 more semesters.
• Empathetic, positive, and communicative.
• Organized, proactive, and a great team player.

Responsibilities

• Communicate with customers via chat, email, and phone.
• Help create process documentation and service guides.
• Collect and share customer feedback with internal teams.
• Propose improvements to the customer journey.
• Take on additional projects typical of a fast-growing start-up.

Skills

Empathy

Communication

Organization

Proactivity

Teamwork

Education

Enrolled as a student for at least 2 more semesters

Job description

A growing European InsurTech firm in London is seeking a Student Support to assist in customer care. The role involves communicating with customers via chat, email, and phone, creating documentation, and gathering feedback to improve customer journeys. Applicants should be empathetic, communicative students enrolled for at least two more semesters. The company offers flexible hours, remote work options, and a chance to make a positive impact in the pet health sector.